All categories are set to one language (fr or en).
Let's say you have "Categorie A" and it's set to the French language. When you are viewing your site in
English you are not supposed to see that category at all. Trying to see that category, create a new ticket in it or view a ticket in this category leads to a 403
by design. When you are viewing your site in
French, however, you can access the category according to the viewing access level and you can create / edit / reply to tickets according to the access control rules of the category.
In other words: setting a language on a category (other than "(All)") enables the
language content filter of Joomla. This is how Joomla's language feature is intended to be used.
Therefore the observed behaviour is the intended and exactly how Joomla! is designed to work. When you are viewing your site in
French you can file your ticket in Categorie A and then you can see the ticket. If you switch your site to
English you are no longer supposed to be able to access the French content. If you try to view the ticket in Categorie A the Joomla! language filter kicks in and says to ATS "no, you must not display this content to this user, it's not in their language!". Therefore you get a 403.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
