#30135 – Display of 2 buttons

Posted in ‘Akeeba Ticket System’
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Thursday, 30 August 2018 01:37 CDT
 Hello,

I searched for several hours.
I can not find the cause of these 2 buttons ??

Thank you for your help
Custom Fields
Joomla! version (in x.y.z format) Joomla! 3.8.12 Stable [ Amani ] 28-August-2018 14:00 GMT
PHP version (in x.y.z format) 7.1.20
Akeeba Ticket System version (x.y.z format) Akeeba Ticket System 2.4.3
 
Teophile
Thursday, 30 August 2018 05:20 CDT
Hello,

It looks like you are experiencing a Javascript issue. Most likely this is due to malformed or badly written Javascript code added to the pages of your site by a third party plugin.

In order to provide support for your problem we need to know the exact Javascript error that is thrown. For this reason we would like to ask your to please attach a screenshot of the Javascript console of your browser, taken immediately after triggering the issue you want us to help you with.

Here you can find a friendly reminder on how to open the Javascript console:
  • Chrome Press either CTRL + SHIFT + J (ALT + CMD + J under Mac) to open the "Console" tab of the Developer Tools.
  • Safari Press CTRL + ALT + I (ALT + CMD + C under Mac) to open the Web Inspector. Note: This works only if the "Show Develop menu in menu bar" check box in the Advanced tab of the Preferences menu is checked!
  • Firefox Press CTRL + SHIFT + K (ALT + CMD + K under Mac) then click on the "Console" tab


Please note that we need a screenshot, not a paste of the log text. We have determined that, in most cases, pasting the log text alters the sequence of the function calls, becoming useless for debugging purposes.

Thank you in advance for helping us help you!


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
Tuesday, 04 September 2018 13:57 CDT
Here is the screenshot as requested.

Have a good day
 
Teophile
Wednesday, 05 September 2018 02:45 CDT
Looks like you have a Javascript error caused by Joomla core (Tips is core Javascript library).
If I remember it correctly, such library requires Mootools. Do you have it install and enabled on your site or you installed any plugin to disable it?


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
Wednesday, 05 September 2018 05:34 CDT
I installed the Roberto Segura Mootools Enabler / Disabler plugin for the disabled.
Here in anticipation of moving to joomla 4 who will no longer use mootool
See this link https://forum.joomla.org/viewtopic.php?t=958684

Thank you for your corrections
 
Teophile
Wednesday, 05 September 2018 05:41 CDT
We do not use Mootools in our extensions, we removed that dependency years ago. Actually we're using almost plain Javascript, except for a tiny bit of jQuery to handle some edge cases.
The problem comes from Joomla core, which is supposed to use Mootools.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
Wednesday, 05 September 2018 07:02 CDT
thanks, so what should I do?
 
Teophile
Wednesday, 05 September 2018 07:46 CDT
Enable Mootools again.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
Friday, 05 October 2018 17:17 CDT
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
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