#31409 – Time used by users

Posted in ‘Akeeba Ticket System’
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Friday, 31 May 2019 18:28 CDT
 Hola:
En la pestaña Time used by users
Me da 20 horas un usuario con las fechas de inicio: 2019/05/01 a 2019/05/31
Le cambio fecha inicio por 2019/05/31 y pulso en cargar grafico y no me cambia.
Ejecuta JSON
XHRPOST
http://ayuda.svigo.es/administrator/index.php?option=com_ats&view=TimeCards&task=browse&format=json[HTTP/1.1 200 OK 330ms]
y manda fecha.. pero responde el mismo tiempo.

Hello:
In the Time tab used by users
It gives me 20 hours a user with the start dates: 2019/05/01 to 2019/05/31
I change the start date for 2019/05/31 and click on load graph and it does not change me.
Run JSON
XHRPOST
http://ayuda.svigo.es/administrator/index.php?option=com_ats&view=TimeCards&task=browse&format=json[HTTP/1.1 200 OK 330ms]
and send date .. but answer the same time.

Sorry for my English, it's google translator. :-)
Custom Fields
Joomla! version (in x.y.z format) 3.9.6.
PHP version (in x.y.z format) 7.2
Akeeba Ticket System version (x.y.z format) 3.0.2
SolucionesVigo
Sunday, 02 June 2019 12:31 CDT
We use this feature internally and I can tell you that it does work. I am not sure, however, what you typed in the From and To dates.

If you use the same date as From and To it should reply "No records found". You would be asking it for time spent by support staff in a time span of 0 seconds. By definition, there cannot be any posts in that non-existent time period.


Nicholas K. Dionysopoulos

Lead Developer and Director



Greek: native

English: excellent

French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



nicholas
Tuesday, 04 June 2019 04:16 CDT
Hola :

Era la configuración de joomla ,el cache.
Si pongo la configuración cache convencional , deja de funcionar.
Adjunto configuración de cache en joomla que no funciona. :-)

Hello :

It was the joomla configuration, the cache.
If I put the conventional cache configuration, it stops working.
Attached configuration of cache in joomla that does not work. :-)


SolucionesVigo
Tuesday, 04 June 2019 04:17 CDT
Ahora sí, adjunto..
SolucionesVigo
Wednesday, 05 June 2019 02:22 CDT
Can you please install this development release on top of your existing Akeeba Ticket System installation? It should fix the issue you are experiencing.

Please do NOT uninstall Akeeba Ticket System before doing that. If you uninstall Akeeba Ticket System you will lose all your existing tickets.


Nicholas K. Dionysopoulos

Lead Developer and Director



Greek: native

English: excellent

French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



nicholas
Thursday, 06 June 2019 17:47 CDT
Ok, todo correcto.
Resulto.
Muchas gracias

Ok everything is correct.
Turned out.
Thank you

SolucionesVigo
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