Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


Tickets

Closed
 #29206: Akeeba My Tickets Can't create new ticket

Latest post by leobaker on Thursday, 15 February 2018 07:27 CST Created on Tuesday, 13 February 2018 18:14 CST by leobaker

Closed
 #29119: Ticket Signature to highlight Staff Reply

Latest post by leobaker on Thursday, 15 February 2018 07:18 CST Created on Tuesday, 06 February 2018 23:20 CST by leobaker

Pending
 #29049: files not found media/com_ats/css/markitup/skin/images/...

Latest post by tampe125 on Wednesday, 07 February 2018 10:13 CST Created on Friday, 26 January 2018 05:07 CST by Teophile

Closed
 #28961: Feature Request: Go-To Actions Email Markup to show "View Ticket" link

Latest post by machadoug on Sunday, 04 February 2018 17:17 CST Created on Friday, 05 January 2018 07:57 CST by machadoug

Closed
 #28953: turn off signature field

Latest post by romapad on Saturday, 03 February 2018 17:17 CST Created on Wednesday, 03 January 2018 13:14 CST by romapad

Closed
 #28941: Akeeba/Ticket System /Component Frontend/Français (fr-FR)

Latest post by vezid on Sunday, 28 January 2018 17:17 CST Created on Friday, 29 December 2017 03:19 CST by vezid

Closed
 #28898: Captcha? field not shown :(

Latest post by technic-direct on Wednesday, 17 January 2018 17:17 CST Created on Saturday, 16 December 2017 04:21 CST by technic-direct

Closed
 #28805: Wishlist - Akeeba Ticket enhancements

Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Tuesday, 28 November 2017 17:41 CST by webcoast

Closed
 #28794: Time spent field

Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Monday, 27 November 2017 18:03 CST by webcoast

Closed
 #28793: Error TimezoneWrangler not found

Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Monday, 27 November 2017 16:28 CST by webcoast

Closed
 #28806: Custom Field date - prevent day in the future

Latest post by nicholas on Thursday, 30 November 2017 00:50 CST Created on Tuesday, 28 November 2017 19:33 CST by webcoast

Closed
 #28781: Assigned to dropdown

Latest post by SatIntAKB on Friday, 24 November 2017 08:20 CST Created on Friday, 24 November 2017 05:27 CST by SatIntAKB

Closed
 #28754: __ucm_content does not exist

Latest post by fatbug1688 on Thursday, 16 November 2017 20:23 CST Created on Wednesday, 15 November 2017 20:57 CST by fatbug1688

Closed
 #28499: Backend failure on screen ?

Latest post by technic-direct on Sunday, 22 October 2017 17:17 CDT Created on Friday, 22 September 2017 07:38 CDT by technic-direct

Closed
 #28461: The bar of the BBcode editor does not appear.

Latest post by nicholas on Wednesday, 11 October 2017 07:25 CDT Created on Monday, 18 September 2017 23:15 CDT by Teophile

Closed
 #28598: error saving option modification

Latest post by raul on Wednesday, 11 October 2017 04:12 CDT Created on Tuesday, 10 October 2017 09:53 CDT by raul

Closed
 #28497: Languages? where to download? german?

Latest post by technic-direct on Friday, 22 September 2017 08:48 CDT Created on Friday, 22 September 2017 05:49 CDT by technic-direct

Closed
 #28259: Akeeba

Latest post by hiadams on Wednesday, 20 September 2017 17:17 CDT Created on Sunday, 20 August 2017 23:42 CDT by hiadams

Closed
 #28247: FOF30\Model\Model::getHash Error Condition

Latest post by XpertAssist on Saturday, 09 September 2017 17:17 CDT Created on Wednesday, 09 August 2017 11:19 CDT by XpertAssist

Closed
 #28143: Cannot open previous ticket(s)

Latest post by UWiX on Saturday, 19 August 2017 17:17 CDT Created on Wednesday, 19 July 2017 12:53 CDT by UWiX

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(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Unavailability: Our company will be closed December 22nd, 2017 19:00 EET to December 28th, 2017 09:00 EET due to Christmas holidays. Furthermore, we will be closed December 29th, 2017 19:00 EET to January 3rd, 2018 09:00 EET due to New Year's holidays. During that time our support will be closed for new tickets and replies. Thank you for your understanding and Happy Holidays!

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. We cannot respond to tickets outside of our working hours.

Support policy: Read the complete support policy which is part of our Terms of Service. We kindly remind our subscribers that they have already explicitly and unconditionally accepted the Terms of Service.