Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


Tickets

Closed
 #30375: Remove "Ticket System preferences" in registration

Latest post by mediajamaica on Friday, 16 November 2018 17:17 CST Created on Wednesday, 17 October 2018 04:29 CDT by mediajamaica

Closed
 #30488: Can't override front end Label in account creation

Latest post by steph38 on Wednesday, 14 November 2018 08:28 CST Created on Wednesday, 14 November 2018 07:15 CST by steph38

Closed
 #30478: French Translation available

Latest post by steph38 on Monday, 12 November 2018 11:41 CST Created on Monday, 12 November 2018 11:38 CST by steph38

Pending
 #30439: Akeeba Ticket System - An unhandled Exception has been detected

Latest post by nicholas on Tuesday, 06 November 2018 01:56 CST Created on Monday, 05 November 2018 06:21 CST by paddyrolls

Closed
 #30135: Display of 2 buttons

Latest post by Teophile on Friday, 05 October 2018 17:17 CDT Created on Thursday, 30 August 2018 01:37 CDT by Teophile

Closed
 #30147: All Ticket Display Slow

Latest post by pauldev on Sunday, 30 September 2018 17:17 CDT Created on Thursday, 30 August 2018 20:54 CDT by pauldev

Closed
 #30042: What is the URL of the attachment directory?

Latest post by Teophile on Sunday, 02 September 2018 17:17 CDT Created on Thursday, 02 August 2018 07:46 CDT by Teophile

Closed
 #30046: Forcing reload of CSS

Latest post by SatIntAKB on Monday, 06 August 2018 05:18 CDT Created on Friday, 03 August 2018 05:08 CDT by SatIntAKB

Closed
 #29892: Remove: !-!- Please reply above this line {ticketid: } -!-!

Latest post by nicholas on Monday, 02 July 2018 05:26 CDT Created on Thursday, 28 June 2018 11:06 CDT by aradise

Closed
 #29594: ICloud Emails received as blank

Latest post by leobaker on Saturday, 26 May 2018 17:17 CDT Created on Thursday, 26 April 2018 05:16 CDT by leobaker

Closed
 #29480: small bugs

Latest post by stimulus on Sunday, 06 May 2018 17:17 CDT Created on Wednesday, 04 April 2018 04:32 CDT by stimulus

Closed
 #29244: Problems with Uninstalling ATS

Latest post by slc on Thursday, 22 March 2018 18:17 CDT Created on Monday, 19 February 2018 10:03 CST by slc

Closed
 #29049: files not found media/com_ats/css/markitup/skin/images/...

Latest post by Teophile on Friday, 09 March 2018 17:17 CST Created on Friday, 26 January 2018 05:07 CST by Teophile

Closed
 #29278: Replies from staff to tickets not emailed

Latest post by leobaker on Tuesday, 27 February 2018 06:25 CST Created on Monday, 26 February 2018 04:46 CST by leobaker

Closed
 #29206: Akeeba My Tickets Can't create new ticket

Latest post by leobaker on Thursday, 15 February 2018 07:27 CST Created on Tuesday, 13 February 2018 18:14 CST by leobaker

Closed
 #29119: Ticket Signature to highlight Staff Reply

Latest post by leobaker on Thursday, 15 February 2018 07:18 CST Created on Tuesday, 06 February 2018 23:20 CST by leobaker

Closed
 #28961: Feature Request: Go-To Actions Email Markup to show "View Ticket" link

Latest post by machadoug on Sunday, 04 February 2018 17:17 CST Created on Friday, 05 January 2018 07:57 CST by machadoug

Closed
 #28953: turn off signature field

Latest post by romapad on Saturday, 03 February 2018 17:17 CST Created on Wednesday, 03 January 2018 13:14 CST by romapad

Closed
 #28941: Akeeba/Ticket System /Component Frontend/Français (fr-FR)

Latest post by vezid on Sunday, 28 January 2018 17:17 CST Created on Friday, 29 December 2017 03:19 CST by vezid

Closed
 #28898: Captcha? field not shown :(

Latest post by technic-direct on Wednesday, 17 January 2018 17:17 CST Created on Saturday, 16 December 2017 04:21 CST by technic-direct

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(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: Read the complete support policy which is part of our Terms of Service. We kindly remind our subscribers that they have already explicitly and unconditionally accepted the Terms of Service.

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