Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


 #31910: ticket number reseting

Pending
Latest post by nicholas on Thursday, 24 October 2019 08:17 CDT Created on Thursday, 24 October 2019 04:03 CDT by steph38

 #31741: Custom Fields - edit in Frontend

Closed
Latest post by sndg on Friday, 11 October 2019 17:17 CDT Created on Tuesday, 10 September 2019 08:38 CDT by sndg

 #31673: System Not sending emails

Closed
Latest post by bcordis on Friday, 27 September 2019 17:17 CDT Created on Tuesday, 27 August 2019 18:40 CDT by bcordis

 #31570: Reply By Email - SSL problem

Closed
Latest post by neticapl on Thursday, 22 August 2019 17:17 CDT Created on Tuesday, 23 July 2019 11:32 CDT by neticapl

 #31301: Attachment: file with .JPG (uppercase file extension) cannot be uploaded

Closed
Latest post by rvbgnu on Sunday, 30 June 2019 17:17 CDT Created on Monday, 29 April 2019 15:19 CDT by rvbgnu

 #31409: Time used by users

Closed
Latest post by SolucionesVigo on Thursday, 06 June 2019 17:48 CDT Created on Friday, 31 May 2019 18:28 CDT by SolucionesVigo

 #31382: Error in closed ticket in the administration part

Closed
Latest post by SolucionesVigo on Friday, 24 May 2019 16:39 CDT Created on Friday, 24 May 2019 15:23 CDT by SolucionesVigo

 #31077: error installing an extension: mod_atsstats.zip

Closed
Latest post by mdube on Wednesday, 13 March 2019 12:34 CDT Created on Wednesday, 13 March 2019 09:29 CDT by mdube

 #31063: Tickets order in frontend

Closed
Latest post by nicholas on Wednesday, 13 March 2019 02:08 CDT Created on Tuesday, 12 March 2019 06:27 CDT by bindcommerce

 #31062: Search by id in backend doesn't work

Closed
Latest post by nicholas on Wednesday, 13 March 2019 02:08 CDT Created on Tuesday, 12 March 2019 06:21 CDT by bindcommerce

 #30893: Custom field account user + customer signature

Closed
Latest post by Valtari on Saturday, 09 March 2019 17:17 CST Created on Thursday, 07 February 2019 02:07 CST by Valtari

 #30871: Private ticket saved as public ticket

Closed
Latest post by bindcommerce on Monday, 04 February 2019 03:49 CST Created on Sunday, 03 February 2019 16:34 CST by bindcommerce

 #30696: After #30135: Display of 2 buttons

Closed
Latest post by nicholas on Tuesday, 18 December 2018 11:15 CST Created on Tuesday, 18 December 2018 10:45 CST by Teophile

 #30439: Akeeba Ticket System - An unhandled Exception has been detected

Closed
Latest post by paddyrolls on Thursday, 06 December 2018 17:17 CST Created on Monday, 05 November 2018 06:21 CST by paddyrolls

 #30375: Remove "Ticket System preferences" in registration

Closed
Latest post by mediajamaica on Friday, 16 November 2018 17:17 CST Created on Wednesday, 17 October 2018 04:29 CDT by mediajamaica

 #30488: Can't override front end Label in account creation

Closed
Latest post by steph38 on Wednesday, 14 November 2018 08:28 CST Created on Wednesday, 14 November 2018 07:15 CST by steph38

 #30478: French Translation available

Closed
Latest post by steph38 on Monday, 12 November 2018 11:41 CST Created on Monday, 12 November 2018 11:38 CST by steph38

 #30135: Display of 2 buttons

Closed
Latest post by Teophile on Friday, 05 October 2018 17:17 CDT Created on Thursday, 30 August 2018 01:37 CDT by Teophile

 #30147: All Ticket Display Slow

Closed
Latest post by pauldev on Sunday, 30 September 2018 17:17 CDT Created on Thursday, 30 August 2018 20:54 CDT by pauldev

 #30042: What is the URL of the attachment directory?

Closed
Latest post by Teophile on Sunday, 02 September 2018 17:17 CDT Created on Thursday, 02 August 2018 07:46 CDT by Teophile

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Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

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