Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


Tickets

Closed
 #29892: Remove: !-!- Please reply above this line {ticketid: } -!-!

Latest post by nicholas on Monday, 02 July 2018 05:26 CDT Created on Thursday, 28 June 2018 11:06 CDT by aradise

Closed
 #29594: ICloud Emails received as blank

Latest post by leobaker on Saturday, 26 May 2018 17:17 CDT Created on Thursday, 26 April 2018 05:16 CDT by leobaker

Closed
 #29480: small bugs

Latest post by stimulus on Sunday, 06 May 2018 17:17 CDT Created on Wednesday, 04 April 2018 04:32 CDT by stimulus

Closed
 #29244: Problems with Uninstalling ATS

Latest post by slc on Thursday, 22 March 2018 18:17 CDT Created on Monday, 19 February 2018 10:03 CST by slc

Closed
 #29049: files not found media/com_ats/css/markitup/skin/images/...

Latest post by Teophile on Friday, 09 March 2018 17:17 CST Created on Friday, 26 January 2018 05:07 CST by Teophile

Closed
 #29278: Replies from staff to tickets not emailed

Latest post by leobaker on Tuesday, 27 February 2018 06:25 CST Created on Monday, 26 February 2018 04:46 CST by leobaker

Closed
 #29206: Akeeba My Tickets Can't create new ticket

Latest post by leobaker on Thursday, 15 February 2018 07:27 CST Created on Tuesday, 13 February 2018 18:14 CST by leobaker

Closed
 #29119: Ticket Signature to highlight Staff Reply

Latest post by leobaker on Thursday, 15 February 2018 07:18 CST Created on Tuesday, 06 February 2018 23:20 CST by leobaker

Closed
 #28961: Feature Request: Go-To Actions Email Markup to show "View Ticket" link

Latest post by machadoug on Sunday, 04 February 2018 17:17 CST Created on Friday, 05 January 2018 07:57 CST by machadoug

Closed
 #28953: turn off signature field

Latest post by romapad on Saturday, 03 February 2018 17:17 CST Created on Wednesday, 03 January 2018 13:14 CST by romapad

Closed
 #28941: Akeeba/Ticket System /Component Frontend/Français (fr-FR)

Latest post by vezid on Sunday, 28 January 2018 17:17 CST Created on Friday, 29 December 2017 03:19 CST by vezid

Closed
 #28898: Captcha? field not shown :(

Latest post by technic-direct on Wednesday, 17 January 2018 17:17 CST Created on Saturday, 16 December 2017 04:21 CST by technic-direct

Closed
 #28805: Wishlist - Akeeba Ticket enhancements

Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Tuesday, 28 November 2017 17:41 CST by webcoast

Closed
 #28794: Time spent field

Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Monday, 27 November 2017 18:03 CST by webcoast

Closed
 #28793: Error TimezoneWrangler not found

Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Monday, 27 November 2017 16:28 CST by webcoast

Closed
 #28806: Custom Field date - prevent day in the future

Latest post by nicholas on Thursday, 30 November 2017 00:50 CST Created on Tuesday, 28 November 2017 19:33 CST by webcoast

Closed
 #28781: Assigned to dropdown

Latest post by SatIntAKB on Friday, 24 November 2017 08:20 CST Created on Friday, 24 November 2017 05:27 CST by SatIntAKB

Closed
 #28754: __ucm_content does not exist

Latest post by fatbug1688 on Thursday, 16 November 2017 20:23 CST Created on Wednesday, 15 November 2017 20:57 CST by fatbug1688

Closed
 #28499: Backend failure on screen ?

Latest post by technic-direct on Sunday, 22 October 2017 17:17 CDT Created on Friday, 22 September 2017 07:38 CDT by technic-direct

Closed
 #28461: The bar of the BBcode editor does not appear.

Latest post by nicholas on Wednesday, 11 October 2017 07:25 CDT Created on Monday, 18 September 2017 23:15 CDT by Teophile

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(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: Read the complete support policy which is part of our Terms of Service. We kindly remind our subscribers that they have already explicitly and unconditionally accepted the Terms of Service.

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