Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


 #25007: ATS module override?

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Latest post by Pierre Corell on Wednesday, 25 May 2016 17:20 CDT Created on Monday, 25 April 2016 02:14 CDT by Pierre Corell

 #24921: Overriding plugin Gravatar to CB Avatar. And a Language question.

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Latest post by zydanielson on Thursday, 12 May 2016 17:20 CDT Created on Monday, 11 April 2016 17:20 CDT by zydanielson

 #25085: Akeeba Ticket System reply by email - Cannot connect to mail server - IMAP extension not installed

Closed
Latest post by CloudPlanet on Tuesday, 10 May 2016 08:04 CDT Created on Thursday, 05 May 2016 12:48 CDT by CloudPlanet

 #24817: Is ATS will be abandoned as AkeebaSubs and ARS?

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Latest post by Teophile on Thursday, 28 April 2016 17:20 CDT Created on Tuesday, 29 March 2016 05:47 CDT by Teophile

 #25006: ATS Module Itemid

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Latest post by Pierre Corell on Monday, 25 April 2016 02:29 CDT Created on Monday, 25 April 2016 01:57 CDT by Pierre Corell

 #24967: Submit ticket redirect to login form

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Latest post by twh.creations on Wednesday, 20 April 2016 00:39 CDT Created on Tuesday, 19 April 2016 01:47 CDT by twh.creations

 #24936: Allow visitor post tickets

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Latest post by nicholas on Wednesday, 13 April 2016 10:48 CDT Created on Wednesday, 13 April 2016 10:27 CDT by 4Bweb

 #24572: Show credits on "My Tickets" listview in frontend (suggested feature)

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Latest post by webemus on Friday, 01 April 2016 17:20 CDT Created on Tuesday, 01 March 2016 04:15 CST by webemus

 #24554: Bug with submit ticket

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Latest post by compojoom on Wednesday, 30 March 2016 17:20 CDT Created on Monday, 29 February 2016 00:20 CST by compojoom

 #24351: Change assigned user in Ticket View

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Latest post by SUSAHelpdesk on Friday, 04 March 2016 17:20 CST Created on Wednesday, 03 February 2016 07:41 CST by SUSAHelpdesk

 #24593: New private ticket is not visible to the manager

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Latest post by joomshopping on Thursday, 03 March 2016 10:36 CST Created on Thursday, 03 March 2016 09:46 CST by joomshopping

 #24580: Submit ticket by Email with plugin

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Latest post by 4Bweb on Wednesday, 02 March 2016 14:30 CST Created on Wednesday, 02 March 2016 09:13 CST by 4Bweb

 #24534: Cannot upload Attachment

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Latest post by sdmarshall73 on Wednesday, 02 March 2016 10:23 CST Created on Thursday, 25 February 2016 07:55 CST by sdmarshall73

 #24473: ticket information for deleted user

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Latest post by SatIntAKB on Thursday, 18 February 2016 03:40 CST Created on Wednesday, 17 February 2016 08:25 CST by SatIntAKB

 #24188: change user (customer) of ticket

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Latest post by quintact on Saturday, 13 February 2016 17:20 CST Created on Wednesday, 13 January 2016 09:31 CST by quintact

 #24350: Static link to new ticket

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Latest post by chris767 on Wednesday, 03 February 2016 09:19 CST Created on Wednesday, 03 February 2016 07:31 CST by chris767

 #24329: Clients can't reply to tickets they haven't created.

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Latest post by nicholas on Monday, 01 February 2016 10:28 CST Created on Monday, 01 February 2016 04:48 CST by waveywhite

 #24263: Info boxes have broken layout in "Ticket view - Post a reply" section

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Latest post by peterader on Wednesday, 27 January 2016 08:43 CST Created on Saturday, 23 January 2016 08:40 CST by peterader

 #24170: F0FModel not found still an issue

Closed
Latest post by waveywhite on Tuesday, 12 January 2016 13:58 CST Created on Tuesday, 12 January 2016 06:58 CST by waveywhite

 #23756: Bootstrap 3

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Latest post by zebrafilm on Saturday, 26 December 2015 17:20 CST Created on Monday, 23 November 2015 11:20 CST by zebrafilm

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Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

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