Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


 #23983: Default prioritie

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Latest post by nppsbh on Tuesday, 22 December 2015 04:17 CST Created on Monday, 21 December 2015 05:43 CST by nppsbh

 #23666: SQL Error while editing a post

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Latest post by rivermedia on Friday, 18 December 2015 17:20 CST Created on Friday, 06 November 2015 12:02 CST by rivermedia

 #23723: Unable to edit ticket

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Latest post by dimension4 on Thursday, 17 December 2015 17:20 CST Created on Tuesday, 17 November 2015 07:31 CST by dimension4

 #23701: Make the time field mandatory

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Latest post by pauldev on Saturday, 12 December 2015 17:20 CST Created on Thursday, 12 November 2015 10:24 CST by pauldev

 #23676: Template Assignment

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Latest post by user88538 on Friday, 11 December 2015 17:20 CST Created on Monday, 09 November 2015 06:39 CST by user88538

 #23879: Random ticket ID

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Latest post by nppsbh on Thursday, 10 December 2015 10:36 CST Created on Thursday, 10 December 2015 09:37 CST by nppsbh

 #23847: Mail queue

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Latest post by michelollivier on Monday, 07 December 2015 03:42 CST Created on Friday, 04 December 2015 10:29 CST by michelollivier

 #23845: #23756 – Bootstrap 3

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Latest post by michelollivier on Sunday, 06 December 2015 06:43 CST Created on Friday, 04 December 2015 10:22 CST by michelollivier

 #23846: Mail queue

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Latest post by michelollivier on Friday, 04 December 2015 10:29 CST Created on Friday, 04 December 2015 10:29 CST by michelollivier

 #23843: Start akeeba ticket

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Latest post by michelollivier on Friday, 04 December 2015 10:19 CST Created on Friday, 04 December 2015 09:53 CST by michelollivier

 #23844: Libraries f0f and fof

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Latest post by michelollivier on Friday, 04 December 2015 10:15 CST Created on Friday, 04 December 2015 10:10 CST by michelollivier

 #23592: Update

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Latest post by admin@creaweb.xyz on Saturday, 28 November 2015 17:20 CST Created on Thursday, 29 October 2015 09:51 CDT by admin@creaweb.xyz

 #23575: Single Category Ticket Display

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Latest post by XpertAssist on Thursday, 26 November 2015 17:20 CST Created on Tuesday, 27 October 2015 11:30 CDT by XpertAssist

 #23554: Returning to Control Panel from Categories

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Latest post by swimman57 on Tuesday, 24 November 2015 17:20 CST Created on Saturday, 24 October 2015 10:27 CDT by swimman57

 #23702: "New ticket" button and search field in "My Tickets" page

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Latest post by Ensigcom on Friday, 13 November 2015 07:36 CST Created on Thursday, 12 November 2015 12:33 CST by Ensigcom

 #23675: Older email not converted into a ticket

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Latest post by SatIntAKB on Monday, 09 November 2015 08:33 CST Created on Monday, 09 November 2015 03:34 CST by SatIntAKB

 #23408: Auto Assign note working with email reply

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Latest post by tampe125 on Sunday, 08 November 2015 17:20 CST Created on Wednesday, 07 October 2015 19:08 CDT by user88280

 #23670: Pagination issue

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Latest post by nppsbh on Sunday, 08 November 2015 04:55 CST Created on Friday, 06 November 2015 16:34 CST by nppsbh

 #23668: Automatic ticket close script cron issue

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Latest post by nppsbh on Saturday, 07 November 2015 04:16 CST Created on Friday, 06 November 2015 15:53 CST by nppsbh

 #23607: Typo in tickets view

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Latest post by nppsbh on Monday, 02 November 2015 03:21 CST Created on Saturday, 31 October 2015 20:46 CDT by nppsbh

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(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

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