Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


 #23608: Fatal error when viewing ticket

Closed
Latest post by nppsbh on Sunday, 01 November 2015 10:01 CST Created on Saturday, 31 October 2015 21:24 CDT by nppsbh

 #23570: 500 - Layout auto:com_ats/Jusers/landing not found.

Closed
Latest post by user62355 on Saturday, 31 October 2015 13:16 CDT Created on Monday, 26 October 2015 22:12 CDT by user62355

 #23587: Delete after post creations deleting all emails

Closed
Latest post by SatIntAKB on Thursday, 29 October 2015 06:27 CDT Created on Thursday, 29 October 2015 05:28 CDT by SatIntAKB

 #23583: Attachments from emails into tickets

Closed
Latest post by SatIntAKB on Thursday, 29 October 2015 04:53 CDT Created on Wednesday, 28 October 2015 12:00 CDT by SatIntAKB

 #23572: User ATS signatures in emails

Closed
Latest post by SatIntAKB on Wednesday, 28 October 2015 11:32 CDT Created on Tuesday, 27 October 2015 08:58 CDT by SatIntAKB

 #23322: Set Redirect Not Working for New Ticket in SEF Mode

Closed
Latest post by user85330 on Tuesday, 27 October 2015 17:09 CDT Created on Tuesday, 29 September 2015 06:01 CDT by user85330

 #23531: Starting ticket number higher than #1

Closed
Latest post by SatIntAKB on Tuesday, 27 October 2015 08:20 CDT Created on Thursday, 22 October 2015 04:02 CDT by SatIntAKB

 #23499: Is ATS 2.0.1 Beta or not?

Closed
Latest post by redmarakeebapro on Monday, 19 October 2015 09:37 CDT Created on Monday, 19 October 2015 07:34 CDT by redmarakeebapro

 #23500: credits

Closed
Latest post by webemus on Monday, 19 October 2015 09:24 CDT Created on Monday, 19 October 2015 09:24 CDT by webemus

 #23256: Change Autoclose Ticket Text?

Closed
Latest post by nicholas on Friday, 16 October 2015 17:20 CDT Created on Monday, 14 September 2015 14:46 CDT by parisi

 #23260: Reporting on time spent for one ticket by multiple assignees

Closed
Latest post by tampe125 on Friday, 16 October 2015 17:20 CDT Created on Tuesday, 15 September 2015 10:18 CDT by alexwalker

 #23246: ATS 2.0

Closed
Latest post by tampe125 on Thursday, 15 October 2015 17:20 CDT Created on Thursday, 10 September 2015 10:35 CDT by alexwalker

 #23472: Digital Signature

Closed
Latest post by user62355 on Thursday, 15 October 2015 11:53 CDT Created on Thursday, 15 October 2015 10:20 CDT by user62355

 #23473: Fast Multiple Ticket Entry

Closed
Latest post by user62355 on Thursday, 15 October 2015 11:52 CDT Created on Thursday, 15 October 2015 10:32 CDT by user62355

 #23474: Turn off editor

Closed
Latest post by user62355 on Thursday, 15 October 2015 11:52 CDT Created on Thursday, 15 October 2015 10:34 CDT by user62355

 #23450: 'Sort Table By' broken in back-end

Closed
Latest post by rivermedia on Thursday, 15 October 2015 10:51 CDT Created on Tuesday, 13 October 2015 15:02 CDT by rivermedia

 #23436: Upgrading from ATS Pro 1.6.1 to Current release

Closed
Latest post by finack on Monday, 12 October 2015 08:38 CDT Created on Monday, 12 October 2015 08:23 CDT by finack

 #23238: Can´t downlaod ATS 2.0.0

Closed
Latest post by dlb on Saturday, 10 October 2015 17:20 CDT Created on Wednesday, 09 September 2015 13:28 CDT by Nobs

 #23303: class '.../Subscriptions' not found.

Closed
Latest post by UWiX on Thursday, 08 October 2015 15:33 CDT Created on Wednesday, 23 September 2015 09:06 CDT by UWiX

 #23275: Using Joomla Cache affects visability of tickets

Closed
Latest post by nicholas on Thursday, 08 October 2015 04:17 CDT Created on Thursday, 17 September 2015 15:18 CDT by rivermedia

Still need support?

Login or Subscribe to submit a new ticket.

(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.