Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


Table of Contents

I. User's Guide
1. Introduction and installation
Introducing Akeeba Ticket System
Requirements and compatibility
Installing Akeeba Ticket System
Installing or manually updating the component
Install from URL
Upload and install.
Manual installation
Upgrading from Core to Professional
Automatic updates
Entering your Download ID
Requesting support and reporting bugs
Uninstallation
2. Overview and Quick Setup
Overview
Quick Setup
3. The Component
The Control Panel page
Options
Custom fields
Categories
Tickets
Editing a ticket
Canned Replies
Credits
Email Templates
Editing e-mail templates
E-mail Keys
Allowed variables in e-mails
Off-line schedule
Auto-replies
User tagging
Buckets
Guest tickets
The menu item types
Front-end ticket management for support staff
Customising the front-end layout
Custom module positions in the front-end
4. The plugins
The "ats" plugins
Akeeba Subscriptions integration
Alpha User Points integration
Automatically close old tickets
Automatic replies
Custom fields
Delete Manager Notes on ticket close / unpublish
EasySocial avatar integration
GeoLocation support
Gravatar integration
Fetch Email
GMail / G Suite Initial Configuration
Troubleshooting
Frequently asked questions
New post notification emails
Remove Obsolete Attachments
Social "Like" buttons
Joomla! User Groups integration
The ATS InstantReply plugins
Akeeba DocImport Articles
Akeeba Ticket System public tickets
The "finder" plugins
Akeeba Ticket System
The "search" plugins
Akeeba Ticket System
The "user" plugins
Akeeba Ticket System
Content - ATS Credits
sh404SEF plugin
Installer plugin
Other plugins
Action Log plugin
5. Automation and CRON scripts
CLI script for CRON jobs
URL for CRON jobs
CRON commands
II. Appendices
A. GNU Free Documentation License

 #23879: Random ticket ID

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Latest post by nppsbh on Thursday, 10 December 2015 10:36 CST Created on Thursday, 10 December 2015 09:37 CST by nppsbh

 #23847: Mail queue

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Latest post by user71683 on Monday, 07 December 2015 03:42 CST Created on Friday, 04 December 2015 10:29 CST by user71683

 #23845: #23756 – Bootstrap 3

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Latest post by user71683 on Sunday, 06 December 2015 06:43 CST Created on Friday, 04 December 2015 10:22 CST by user71683

 #23846: Mail queue

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Latest post by user71683 on Friday, 04 December 2015 10:29 CST Created on Friday, 04 December 2015 10:29 CST by user71683

 #23843: Start akeeba ticket

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Latest post by user71683 on Friday, 04 December 2015 10:19 CST Created on Friday, 04 December 2015 09:53 CST by user71683

 #23844: Libraries f0f and fof

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Latest post by user71683 on Friday, 04 December 2015 10:15 CST Created on Friday, 04 December 2015 10:10 CST by user71683

 #23592: Update

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Latest post by admin@creaweb.xyz on Saturday, 28 November 2015 17:20 CST Created on Thursday, 29 October 2015 09:51 CDT by admin@creaweb.xyz

 #23575: Single Category Ticket Display

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Latest post by XpertAssist on Thursday, 26 November 2015 17:20 CST Created on Tuesday, 27 October 2015 11:30 CDT by XpertAssist

 #23554: Returning to Control Panel from Categories

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Latest post by swimman57 on Tuesday, 24 November 2015 17:20 CST Created on Saturday, 24 October 2015 10:27 CDT by swimman57

 #23702: "New ticket" button and search field in "My Tickets" page

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Latest post by user59299 on Friday, 13 November 2015 07:36 CST Created on Thursday, 12 November 2015 12:33 CST by user59299

 #23675: Older email not converted into a ticket

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Latest post by SatIntAKB on Monday, 09 November 2015 08:33 CST Created on Monday, 09 November 2015 03:34 CST by SatIntAKB

 #23408: Auto Assign note working with email reply

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Latest post by tampe125 on Sunday, 08 November 2015 17:20 CST Created on Wednesday, 07 October 2015 19:08 CDT by user88280

 #23670: Pagination issue

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Latest post by nppsbh on Sunday, 08 November 2015 04:55 CST Created on Friday, 06 November 2015 16:34 CST by nppsbh

 #23668: Automatic ticket close script cron issue

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Latest post by nppsbh on Saturday, 07 November 2015 04:16 CST Created on Friday, 06 November 2015 15:53 CST by nppsbh

 #23607: Typo in tickets view

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Latest post by nppsbh on Monday, 02 November 2015 03:21 CST Created on Saturday, 31 October 2015 20:46 CDT by nppsbh

 #23608: Fatal error when viewing ticket

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Latest post by nppsbh on Sunday, 01 November 2015 10:01 CST Created on Saturday, 31 October 2015 21:24 CDT by nppsbh

 #23570: 500 - Layout auto:com_ats/Jusers/landing not found.

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Latest post by user62355 on Saturday, 31 October 2015 13:16 CDT Created on Monday, 26 October 2015 22:12 CDT by user62355

 #23587: Delete after post creations deleting all emails

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Latest post by SatIntAKB on Thursday, 29 October 2015 06:27 CDT Created on Thursday, 29 October 2015 05:28 CDT by SatIntAKB

 #23583: Attachments from emails into tickets

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Latest post by SatIntAKB on Thursday, 29 October 2015 04:53 CDT Created on Wednesday, 28 October 2015 12:00 CDT by SatIntAKB

 #23572: User ATS signatures in emails

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Latest post by SatIntAKB on Wednesday, 28 October 2015 11:32 CDT Created on Tuesday, 27 October 2015 08:58 CDT by SatIntAKB

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Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

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