Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


 #23351: User Tagging

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Latest post by nicholas on Monday, 05 October 2015 13:12 CDT Created on Thursday, 01 October 2015 14:11 CDT by rivermedia

 #23369: JS error on creatin new ticket

Closed
Latest post by webemus on Monday, 05 October 2015 07:46 CDT Created on Monday, 05 October 2015 07:06 CDT by webemus

 #23348: Configure who to receive emails on ticket creation, reply

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Latest post by SatIntAKB on Friday, 02 October 2015 10:23 CDT Created on Thursday, 01 October 2015 09:01 CDT by SatIntAKB

 #23349: Create as email but not in front end

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Latest post by SatIntAKB on Thursday, 01 October 2015 14:43 CDT Created on Thursday, 01 October 2015 09:44 CDT by SatIntAKB

 #23347: Reply by email category visible to users

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Latest post by SatIntAKB on Thursday, 01 October 2015 09:04 CDT Created on Thursday, 01 October 2015 08:02 CDT by SatIntAKB

 #23331: Reply by email not allowed but reply by email and category permissions set

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Latest post by SatIntAKB on Wednesday, 30 September 2015 09:44 CDT Created on Wednesday, 30 September 2015 05:17 CDT by SatIntAKB

 #23329: Last Open does not show custom ticket status

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Latest post by SatIntAKB on Wednesday, 30 September 2015 04:58 CDT Created on Wednesday, 30 September 2015 03:18 CDT by SatIntAKB

 #23325: Credits are not charged

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Latest post by webemus on Tuesday, 29 September 2015 12:31 CDT Created on Tuesday, 29 September 2015 09:38 CDT by webemus

 #23307: Template Override for Post Not Working

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Latest post by user85330 on Thursday, 24 September 2015 17:24 CDT Created on Thursday, 24 September 2015 00:54 CDT by user85330

 #23302: Disabling Akeeba bootstrap not working in v2.0.0?

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Latest post by UWiX on Wednesday, 23 September 2015 08:41 CDT Created on Wednesday, 23 September 2015 08:36 CDT by UWiX

 #23136: Update: Could not open update site #37 "Akeeba Ticket System", URL: http://cdn.akeebabackup.com/updates/ats.xml

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Latest post by nicholas on Sunday, 20 September 2015 17:20 CDT Created on Wednesday, 19 August 2015 11:03 CDT by parisi

 #23155: off-line schedule?

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Latest post by tampe125 on Sunday, 20 September 2015 17:20 CDT Created on Friday, 21 August 2015 07:36 CDT by compojoom

 #23126: how I can change the message when create a new ticket

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Latest post by tampe125 on Thursday, 17 September 2015 17:20 CDT Created on Tuesday, 18 August 2015 07:12 CDT by user87969

 #23088: UTF8 Problem from mails subject line to the ticket title

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Latest post by tampe125 on Thursday, 03 September 2015 17:20 CDT Created on Tuesday, 04 August 2015 03:04 CDT by user87903

 #23175: Select a User by Support Team, different User Groups

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Latest post by SatIntAKB on Thursday, 27 August 2015 06:29 CDT Created on Thursday, 27 August 2015 02:57 CDT by SatIntAKB

 #23171: How to avoid showing top Category when using nested Categories

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Latest post by SatIntAKB on Thursday, 27 August 2015 03:17 CDT Created on Wednesday, 26 August 2015 14:01 CDT by SatIntAKB

 #23162: Last Open showing for Customers, Multiple Customer groups

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Latest post by SatIntAKB on Tuesday, 25 August 2015 09:35 CDT Created on Tuesday, 25 August 2015 05:03 CDT by SatIntAKB

 #23115: ATS not picking up email tickets

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Latest post by jhallman on Friday, 21 August 2015 16:21 CDT Created on Monday, 17 August 2015 19:31 CDT by jhallman

 #23153: Latest Open menu goes 403 while New/My Tickets and Categories are OK

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Latest post by SatIntAKB on Friday, 21 August 2015 08:02 CDT Created on Friday, 21 August 2015 07:12 CDT by SatIntAKB

 #23135: Default User Groups as Managers

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Latest post by SatIntAKB on Friday, 21 August 2015 06:04 CDT Created on Wednesday, 19 August 2015 09:36 CDT by SatIntAKB

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(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

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