Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


 #23130: How does email collection identify users and emails?

Closed
Latest post by tampe125 on Wednesday, 19 August 2015 07:49 CDT Created on Tuesday, 18 August 2015 13:29 CDT by SatIntAKB

 #22934: ATS 2.0.0.b1

Closed
Latest post by nicholas on Friday, 07 August 2015 17:20 CDT Created on Tuesday, 07 July 2015 19:37 CDT by allenjj

 #22892: Using subdomain for email address

Closed
Latest post by tampe125 on Sunday, 02 August 2015 17:20 CDT Created on Wednesday, 01 July 2015 10:12 CDT by rivermedia

 #22851: Reply Emails - broken 'View' link

Closed
Latest post by nicholas on Saturday, 25 July 2015 17:20 CDT Created on Wednesday, 24 June 2015 13:56 CDT by rivermedia

 #23023: DateTime::__construct()

Closed
Latest post by user87903 on Saturday, 25 July 2015 04:58 CDT Created on Friday, 24 July 2015 14:07 CDT by user87903

 #22680: payments for support

Closed
Latest post by nicholas on Thursday, 25 June 2015 17:20 CDT Created on Tuesday, 26 May 2015 07:04 CDT by David Henry

 #22766: Akeeba backup - failing after update

Closed
Latest post by molsond on Thursday, 11 June 2015 04:32 CDT Created on Thursday, 11 June 2015 03:57 CDT by molsond

 #22758: JUser error

Closed
Latest post by alexwalker on Wednesday, 10 June 2015 10:46 CDT Created on Wednesday, 10 June 2015 10:03 CDT by alexwalker

 #22751: #22727

Closed
Latest post by alexwalker on Wednesday, 10 June 2015 10:05 CDT Created on Tuesday, 09 June 2015 11:01 CDT by alexwalker

 #22728: Keys for the closed tickets ?

Closed
Latest post by alexwalker on Thursday, 04 June 2015 10:29 CDT Created on Thursday, 04 June 2015 06:13 CDT by alexwalker

 #22726: You must provide at least one recipient email address.

Closed
Latest post by alexwalker on Thursday, 04 June 2015 05:10 CDT Created on Thursday, 04 June 2015 04:55 CDT by alexwalker

 #22709: Notification change status

Closed
Latest post by pauldev on Tuesday, 02 June 2015 15:18 CDT Created on Tuesday, 02 June 2015 15:18 CDT by pauldev

 #22588: sh404SEF plugin & ticket URLs

Closed
Latest post by vnation on Wednesday, 06 May 2015 14:13 CDT Created on Wednesday, 06 May 2015 10:43 CDT by vnation

 #22543: Reply by email when logged In as Manager

Closed
Latest post by paddyrolls on Wednesday, 29 April 2015 17:29 CDT Created on Tuesday, 28 April 2015 22:37 CDT by paddyrolls

 #22342: REPLY from ticket submitter not working

Closed
Latest post by tampe125 on Saturday, 25 April 2015 17:20 CDT Created on Wednesday, 25 March 2015 14:32 CDT by rocklandusa

 #22343: COMPONENT not listed if ag404 plugin is disabled

Closed
Latest post by tampe125 on Saturday, 25 April 2015 17:20 CDT Created on Wednesday, 25 March 2015 14:54 CDT by rocklandusa

 #22209: Adding additional ticket priority

Closed
Latest post by tampe125 on Sunday, 19 April 2015 17:20 CDT Created on Thursday, 05 March 2015 14:56 CST by pauldev

 #22316: Redirection Issue

Closed
Latest post by nicholas on Sunday, 19 April 2015 17:20 CDT Created on Friday, 20 March 2015 13:12 CDT by hicham72

 #22208: Selecting Ticket Category

Closed
Latest post by tampe125 on Sunday, 05 April 2015 17:20 CDT Created on Thursday, 05 March 2015 14:04 CST by pauldev

 #22142: Ticket Counter

Closed
Latest post by nicholas on Friday, 27 March 2015 18:20 CDT Created on Tuesday, 24 February 2015 13:49 CST by hyperx

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(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

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