Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


 #29892: Remove: !-!- Please reply above this line {ticketid: } -!-!

Closed
Latest post by nicholas on Monday, 02 July 2018 05:26 CDT Created on Thursday, 28 June 2018 11:06 CDT by aradise

 #29594: ICloud Emails received as blank

Closed
Latest post by leobaker on Saturday, 26 May 2018 17:17 CDT Created on Thursday, 26 April 2018 05:16 CDT by leobaker

 #29480: small bugs

Closed
Latest post by stimulus on Sunday, 06 May 2018 17:17 CDT Created on Wednesday, 04 April 2018 04:32 CDT by stimulus

 #29244: Problems with Uninstalling ATS

Closed
Latest post by slc on Thursday, 22 March 2018 18:17 CDT Created on Monday, 19 February 2018 10:03 CST by slc

 #29049: files not found media/com_ats/css/markitup/skin/images/...

Closed
Latest post by Teophile on Friday, 09 March 2018 17:17 CST Created on Friday, 26 January 2018 05:07 CST by Teophile

 #29278: Replies from staff to tickets not emailed

Closed
Latest post by leobaker on Tuesday, 27 February 2018 06:25 CST Created on Monday, 26 February 2018 04:46 CST by leobaker

 #29206: Akeeba My Tickets Can't create new ticket

Closed
Latest post by leobaker on Thursday, 15 February 2018 07:27 CST Created on Tuesday, 13 February 2018 18:14 CST by leobaker

 #29119: Ticket Signature to highlight Staff Reply

Closed
Latest post by leobaker on Thursday, 15 February 2018 07:18 CST Created on Tuesday, 06 February 2018 23:20 CST by leobaker

 #28961: Feature Request: Go-To Actions Email Markup to show "View Ticket" link

Closed
Latest post by machadoug on Sunday, 04 February 2018 17:17 CST Created on Friday, 05 January 2018 07:57 CST by machadoug

 #28953: turn off signature field

Closed
Latest post by romapad on Saturday, 03 February 2018 17:17 CST Created on Wednesday, 03 January 2018 13:14 CST by romapad

 #28941: Akeeba/Ticket System /Component Frontend/Français (fr-FR)

Closed
Latest post by vezid on Sunday, 28 January 2018 17:17 CST Created on Friday, 29 December 2017 03:19 CST by vezid

 #28898: Captcha? field not shown :(

Closed
Latest post by technic-direct on Wednesday, 17 January 2018 17:17 CST Created on Saturday, 16 December 2017 04:21 CST by technic-direct

 #28805: Wishlist - Akeeba Ticket enhancements

Closed
Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Tuesday, 28 November 2017 17:41 CST by webcoast

 #28794: Time spent field

Closed
Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Monday, 27 November 2017 18:03 CST by webcoast

 #28793: Error TimezoneWrangler not found

Closed
Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Monday, 27 November 2017 16:28 CST by webcoast

 #28806: Custom Field date - prevent day in the future

Closed
Latest post by nicholas on Thursday, 30 November 2017 00:50 CST Created on Tuesday, 28 November 2017 19:33 CST by webcoast

 #28781: Assigned to dropdown

Closed
Latest post by SatIntAKB on Friday, 24 November 2017 08:20 CST Created on Friday, 24 November 2017 05:27 CST by SatIntAKB

 #28754: __ucm_content does not exist

Closed
Latest post by fatbug1688 on Thursday, 16 November 2017 20:23 CST Created on Wednesday, 15 November 2017 20:57 CST by fatbug1688

 #28499: Backend failure on screen ?

Closed
Latest post by technic-direct on Sunday, 22 October 2017 17:17 CDT Created on Friday, 22 September 2017 07:38 CDT by technic-direct

 #28461: The bar of the BBcode editor does not appear.

Closed
Latest post by nicholas on Wednesday, 11 October 2017 07:25 CDT Created on Monday, 18 September 2017 23:15 CDT by Teophile

Still need support?

Login or Subscribe to submit a new ticket.

(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.