Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


Table of Contents

I. User's Guide
1. Introduction and installation
Introducing Akeeba Ticket System
Requirements and compatibility
Installing Akeeba Ticket System
Installing or manually updating the component
Install from URL
Upload and install.
Manual installation
Upgrading from Core to Professional
Automatic updates
Entering your Download ID
Requesting support and reporting bugs
Uninstallation
2. Overview and Quick Setup
Overview
Quick Setup
3. The Component
The Control Panel page
Options
Custom fields
Categories
Tickets
Editing a ticket
Canned Replies
Credits
Email Templates
Editing e-mail templates
E-mail Keys
Allowed variables in e-mails
Off-line schedule
Auto-replies
User tagging
Buckets
Guest tickets
The menu item types
Front-end ticket management for support staff
Customising the front-end layout
Custom module positions in the front-end
4. The plugins
The "ats" plugins
Akeeba Subscriptions integration
Alpha User Points integration
Automatically close old tickets
Automatic replies
Custom fields
Delete Manager Notes on ticket close / unpublish
EasySocial avatar integration
GeoLocation support
Gravatar integration
Fetch Email
GMail / G Suite Initial Configuration
Troubleshooting
Frequently asked questions
New post notification emails
Remove Obsolete Attachments
Social "Like" buttons
Joomla! User Groups integration
The ATS InstantReply plugins
Akeeba DocImport Articles
Akeeba Ticket System public tickets
The "finder" plugins
Akeeba Ticket System
The "search" plugins
Akeeba Ticket System
The "user" plugins
Akeeba Ticket System
Content - ATS Credits
sh404SEF plugin
Installer plugin
Other plugins
Action Log plugin
5. Automation and CRON scripts
CLI script for CRON jobs
URL for CRON jobs
CRON commands
II. Appendices
A. GNU Free Documentation License

 #15803: COM_AKEEBASUBS, 1

Closed
Latest post by nicholas on Friday, 28 June 2013 18:00 CDT Created on Thursday, 18 April 2013 12:48 CDT by tonnick

 #15827: new ticket - private ticket message

Closed
Latest post by nicholas on Friday, 28 June 2013 18:00 CDT Created on Tuesday, 23 April 2013 05:19 CDT by tonnick

 #15482: Italian Translation

Closed
Latest post by dmware on Thursday, 13 June 2013 23:47 CDT Created on Saturday, 16 March 2013 07:58 CDT by dmware

 #16191: Username in ATS

Closed
Latest post by sScheidler on Wednesday, 29 May 2013 01:06 CDT Created on Sunday, 26 May 2013 15:20 CDT by sScheidler

 #16188: Cli on Joomla 3

Closed
Latest post by IgorPT on Sunday, 26 May 2013 16:48 CDT Created on Friday, 24 May 2013 11:13 CDT by IgorPT

 #16104: SQL error 1064 when on installation attempts

Closed
Latest post by gsmela on Friday, 17 May 2013 04:47 CDT Created on Thursday, 16 May 2013 15:18 CDT by gsmela

 #15373: Variable amount of credits per ticket

Closed
Latest post by nicholas on Friday, 10 May 2013 18:00 CDT Created on Monday, 11 March 2013 04:12 CDT by metdick

 #15977: Private/Public Alert message

Closed
Latest post by nicholas on Friday, 10 May 2013 14:32 CDT Created on Tuesday, 07 May 2013 00:15 CDT by modernmagic

 #15324: No editor frontal

Closed
Latest post by nicholas on Wednesday, 08 May 2013 18:00 CDT Created on Thursday, 07 March 2013 02:10 CST by Teophile

 #15354: Global setting for Public - Private

Closed
Latest post by nicholas on Tuesday, 07 May 2013 18:00 CDT Created on Friday, 08 March 2013 04:04 CST by paceit

 #15270: 2 small problems : icon turns on the tab control panel and format the bar BBcodes

Closed
Latest post by nicholas on Friday, 03 May 2013 18:00 CDT Created on Friday, 01 March 2013 11:42 CST by Teophile

 #15253: SEF URLS "bug"?

Closed
Latest post by nicholas on Tuesday, 30 April 2013 18:00 CDT Created on Thursday, 28 February 2013 15:26 CST by akeebafan

 #15790: create only private ticket

Closed
Latest post by tampe125 on Thursday, 18 April 2013 03:47 CDT Created on Wednesday, 17 April 2013 13:44 CDT by tonnick

 #15328: Feature request - Email ticket to specified address

Closed
Latest post by tampe125 on Tuesday, 16 April 2013 02:56 CDT Created on Thursday, 07 March 2013 05:13 CST by RCheesley

 #15634: Assign Akeebasubs Levels to ATS category

Closed
Latest post by nicholas on Sunday, 07 April 2013 12:33 CDT Created on Wednesday, 03 April 2013 10:50 CDT by user71332

 #15644: error 301

Closed
Latest post by user11310 on Thursday, 04 April 2013 05:02 CDT Created on Thursday, 04 April 2013 04:53 CDT by user11310

 #15524: Attachment area on the RH side of the page

Closed
Latest post by user58628 on Wednesday, 20 March 2013 05:48 CDT Created on Tuesday, 19 March 2013 21:14 CDT by user58628

 #15250: "Sorry, you do not seem to have access to any tickets in this category."

Closed
Latest post by nicholas on Wednesday, 06 March 2013 02:12 CST Created on Thursday, 28 February 2013 15:06 CST by akeebafan

 #15279: Another Great Product

Closed
Latest post by user8683 on Monday, 04 March 2013 13:51 CST Created on Sunday, 03 March 2013 16:32 CST by user8683

 #15203: Is it possible for support staff to reply by email

Closed
Latest post by paddyrolls on Wednesday, 27 February 2013 16:40 CST Created on Wednesday, 27 February 2013 07:10 CST by paddyrolls

Still need support?

Login or Subscribe to submit a new ticket.

(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.