Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


Table of Contents

I. User's Guide
1. Introduction and installation
Introducing Akeeba Ticket System
Requirements and compatibility
Installing Akeeba Ticket System
Installing or manually updating the component
Install from URL
Upload and install.
Manual installation
Upgrading from Core to Professional
Automatic updates
Entering your Download ID
Requesting support and reporting bugs
Uninstallation
2. Overview and Quick Setup
Overview
Quick Setup
3. The Component
The Control Panel page
Options
Custom fields
Categories
Tickets
Editing a ticket
Canned Replies
Credits
Email Templates
Editing e-mail templates
E-mail Keys
Allowed variables in e-mails
Off-line schedule
Auto-replies
User tagging
Buckets
Guest tickets
The menu item types
Front-end ticket management for support staff
Customising the front-end layout
Custom module positions in the front-end
4. The plugins
The "ats" plugins
Akeeba Subscriptions integration
Alpha User Points integration
Automatically close old tickets
Automatic replies
Custom fields
Delete Manager Notes on ticket close / unpublish
EasySocial avatar integration
GeoLocation support
Gravatar integration
Fetch Email
GMail / G Suite Initial Configuration
Troubleshooting
Frequently asked questions
New post notification emails
Remove Obsolete Attachments
Social "Like" buttons
Joomla! User Groups integration
The ATS InstantReply plugins
Akeeba DocImport Articles
Akeeba Ticket System public tickets
The "finder" plugins
Akeeba Ticket System
The "search" plugins
Akeeba Ticket System
The "user" plugins
Akeeba Ticket System
Content - ATS Credits
sh404SEF plugin
Installer plugin
Other plugins
Action Log plugin
5. Automation and CRON scripts
CLI script for CRON jobs
URL for CRON jobs
CRON commands
II. Appendices
A. GNU Free Documentation License

 #29278: Replies from staff to tickets not emailed

Closed
Latest post by leobaker on Tuesday, 27 February 2018 06:25 CST Created on Monday, 26 February 2018 04:46 CST by leobaker

 #29206: Akeeba My Tickets Can't create new ticket

Closed
Latest post by leobaker on Thursday, 15 February 2018 07:27 CST Created on Tuesday, 13 February 2018 18:14 CST by leobaker

 #29119: Ticket Signature to highlight Staff Reply

Closed
Latest post by leobaker on Thursday, 15 February 2018 07:18 CST Created on Tuesday, 06 February 2018 23:20 CST by leobaker

 #28961: Feature Request: Go-To Actions Email Markup to show "View Ticket" link

Closed
Latest post by machadoug on Sunday, 04 February 2018 17:17 CST Created on Friday, 05 January 2018 07:57 CST by machadoug

 #28953: turn off signature field

Closed
Latest post by romapad on Saturday, 03 February 2018 17:17 CST Created on Wednesday, 03 January 2018 13:14 CST by romapad

 #28941: Akeeba/Ticket System /Component Frontend/Français (fr-FR)

Closed
Latest post by vezid on Sunday, 28 January 2018 17:17 CST Created on Friday, 29 December 2017 03:19 CST by vezid

 #28898: Captcha? field not shown :(

Closed
Latest post by technic-direct on Wednesday, 17 January 2018 17:17 CST Created on Saturday, 16 December 2017 04:21 CST by technic-direct

 #28805: Wishlist - Akeeba Ticket enhancements

Closed
Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Tuesday, 28 November 2017 17:41 CST by webcoast

 #28794: Time spent field

Closed
Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Monday, 27 November 2017 18:03 CST by webcoast

 #28793: Error TimezoneWrangler not found

Closed
Latest post by webcoast on Wednesday, 03 January 2018 17:17 CST Created on Monday, 27 November 2017 16:28 CST by webcoast

 #28806: Custom Field date - prevent day in the future

Closed
Latest post by nicholas on Thursday, 30 November 2017 00:50 CST Created on Tuesday, 28 November 2017 19:33 CST by webcoast

 #28781: Assigned to dropdown

Closed
Latest post by SatIntAKB on Friday, 24 November 2017 08:20 CST Created on Friday, 24 November 2017 05:27 CST by SatIntAKB

 #28754: __ucm_content does not exist

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Latest post by fatbug1688 on Thursday, 16 November 2017 20:23 CST Created on Wednesday, 15 November 2017 20:57 CST by fatbug1688

 #28499: Backend failure on screen ?

Closed
Latest post by technic-direct on Sunday, 22 October 2017 17:17 CDT Created on Friday, 22 September 2017 07:38 CDT by technic-direct

 #28461: The bar of the BBcode editor does not appear.

Closed
Latest post by nicholas on Wednesday, 11 October 2017 07:25 CDT Created on Monday, 18 September 2017 23:15 CDT by Teophile

 #28598: error saving option modification

Closed
Latest post by raul on Wednesday, 11 October 2017 04:12 CDT Created on Tuesday, 10 October 2017 09:53 CDT by raul

 #28497: Languages? where to download? german?

Closed
Latest post by technic-direct on Friday, 22 September 2017 08:48 CDT Created on Friday, 22 September 2017 05:49 CDT by technic-direct

 #28259: Akeeba

Closed
Latest post by hiadams on Wednesday, 20 September 2017 17:17 CDT Created on Sunday, 20 August 2017 23:42 CDT by hiadams

 #28247: FOF30\Model\Model::getHash Error Condition

Closed
Latest post by XpertAssist on Saturday, 09 September 2017 17:17 CDT Created on Wednesday, 09 August 2017 11:19 CDT by XpertAssist

 #28143: Cannot open previous ticket(s)

Closed
Latest post by UWiX on Saturday, 19 August 2017 17:17 CDT Created on Wednesday, 19 July 2017 12:53 CDT by UWiX

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Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

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