Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos


Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015


This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.

 #28598: error saving option modification

Latest post by raul on Wednesday, 11 October 2017 04:12 CDT Created on Tuesday, 10 October 2017 09:53 CDT by raul

 #28497: Languages? where to download? german?

Latest post by technic-direct on Friday, 22 September 2017 08:48 CDT Created on Friday, 22 September 2017 05:49 CDT by technic-direct

 #28259: Akeeba

Latest post by hiadams on Wednesday, 20 September 2017 17:17 CDT Created on Sunday, 20 August 2017 23:42 CDT by hiadams

 #28247: FOF30\Model\Model::getHash Error Condition

Latest post by XpertAssist on Saturday, 09 September 2017 17:17 CDT Created on Wednesday, 09 August 2017 11:19 CDT by XpertAssist

 #28143: Cannot open previous ticket(s)

Latest post by UWiX on Saturday, 19 August 2017 17:17 CDT Created on Wednesday, 19 July 2017 12:53 CDT by UWiX

 #28250: Custom module positions in the front-end

Latest post by downunder on Thursday, 10 August 2017 16:34 CDT Created on Thursday, 10 August 2017 04:17 CDT by downunder

 #28050: show all tickets to staff regardless of state or category

Latest post by hyperx on Thursday, 03 August 2017 17:17 CDT Created on Friday, 30 June 2017 18:52 CDT by hyperx

 #28067: user with more then one e-mail

Latest post by site42 on Wednesday, 05 July 2017 10:02 CDT Created on Wednesday, 05 July 2017 08:23 CDT by site42

 #28041: small problem with "Add another attachment" button

Latest post by nicholas on Friday, 30 June 2017 02:29 CDT Created on Friday, 30 June 2017 01:49 CDT by stimulus

 #27750: Click on the button Close ticket in frontend = Error 403

Latest post by Teophile on Sunday, 18 June 2017 17:17 CDT Created on Monday, 15 May 2017 14:18 CDT by Teophile

 #27910: empty page when publishing infos modules

Latest post by arnaudlu on Friday, 09 June 2017 03:33 CDT Created on Wednesday, 07 June 2017 09:32 CDT by arnaudlu

 #27635: reports from ATS

Latest post by rolandrogers on Sunday, 28 May 2017 17:17 CDT Created on Friday, 28 April 2017 12:48 CDT by rolandrogers

 #27526: Auto- update Tikcet System

Latest post by sakis on Saturday, 13 May 2017 17:17 CDT Created on Thursday, 13 April 2017 02:44 CDT by sakis

 #27480: Akeeba Ticket documentation in PDF not in downloads section

Latest post by rmarkb on Thursday, 04 May 2017 17:17 CDT Created on Tuesday, 04 April 2017 09:47 CDT by rmarkb

 #27648: Cannot edit posts created by reply-by-email

Latest post by weeblr on Wednesday, 03 May 2017 03:36 CDT Created on Tuesday, 02 May 2017 05:39 CDT by weeblr

 #27505: ATS 2.2.4 download link broken

Latest post by jcc on Monday, 10 April 2017 10:49 CDT Created on Monday, 10 April 2017 10:07 CDT by jcc

 #27412: Bad link in emails sent through CLI

Latest post by tampe125 on Friday, 24 March 2017 04:25 CDT Created on Thursday, 23 March 2017 09:14 CDT by weeblr

 #27357: Ticket edition error when switching website language

Latest post by arnaudlu on Monday, 20 March 2017 08:26 CDT Created on Wednesday, 15 March 2017 15:15 CDT by arnaudlu

 #27370: Non empty category deletion

Latest post by arnaudlu on Monday, 20 March 2017 08:23 CDT Created on Thursday, 16 March 2017 16:14 CDT by arnaudlu

 #27171: Import tickets from another installation

Latest post by marco.marranchelli on Thursday, 09 March 2017 15:33 CST Created on Monday, 20 February 2017 10:41 CST by marco.marranchelli

Still need support?

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(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

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