Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


 #27046: Categories not showing in the drop down menu for new tickets

Closed
Latest post by koenvdz on Wednesday, 08 March 2017 17:17 CST Created on Friday, 03 February 2017 20:44 CST by koenvdz

 #27292: Feature request (or how to question) about CustomFields

Closed
Latest post by nicholas on Wednesday, 08 March 2017 15:57 CST Created on Wednesday, 08 March 2017 05:41 CST by weeblr

 #27291: PHP 7.x issue with customfields

Closed
Latest post by weeblr on Wednesday, 08 March 2017 09:08 CST Created on Wednesday, 08 March 2017 05:30 CST by weeblr

 #27157: Controlling date range in Latest Tickets view

Closed
Latest post by nvcacademy on Wednesday, 22 February 2017 15:37 CST Created on Saturday, 18 February 2017 14:21 CST by nvcacademy

 #27152: Akeeba Tickets disable time tracking

Closed
Latest post by nvcacademy on Saturday, 18 February 2017 09:53 CST Created on Thursday, 16 February 2017 16:34 CST by nvcacademy

 #27150: Reply by email not working with some email clients, due to invalid HTML

Closed
Latest post by weeblr on Friday, 17 February 2017 04:43 CST Created on Thursday, 16 February 2017 09:15 CST by weeblr

 #27153: cron

Closed
Latest post by nvcacademy on Thursday, 16 February 2017 17:12 CST Created on Thursday, 16 February 2017 17:11 CST by nvcacademy

 #26856: Bucket

Closed
Latest post by rivermedia on Sunday, 12 February 2017 17:17 CST Created on Monday, 09 January 2017 14:47 CST by rivermedia

 #27041: Strings translation in French

Closed
Latest post by arnaudlu on Tuesday, 07 February 2017 15:04 CST Created on Friday, 03 February 2017 10:48 CST by arnaudlu

 #26902: ATS - Social buttons plugin / Tickets edition

Closed
Latest post by arnaudlu on Monday, 06 February 2017 10:13 CST Created on Monday, 16 January 2017 07:21 CST by arnaudlu

 #26790: ATS select user

Closed
Latest post by rivermedia on Saturday, 21 January 2017 17:17 CST Created on Wednesday, 21 December 2016 12:02 CST by rivermedia

 #26701: Upload of zip file fails

Closed
Latest post by compstud on Sunday, 08 January 2017 17:17 CST Created on Friday, 09 December 2016 03:37 CST by compstud

 #26644: Tickets from non joomla users

Closed
Latest post by Lars Jensen on Saturday, 31 December 2016 17:17 CST Created on Thursday, 01 December 2016 07:12 CST by Lars Jensen

 #26556: ATS not displaying tickets correctly

Closed
Latest post by Nick_Q on Saturday, 17 December 2016 17:17 CST Created on Tuesday, 15 November 2016 09:38 CST by Nick_Q

 #26720: Assign Users to a Specific Organization

Closed
Latest post by syhussaini on Friday, 16 December 2016 07:02 CST Created on Tuesday, 13 December 2016 06:09 CST by syhussaini

 #26522: Not sending emails

Closed
Latest post by cperrot on Sunday, 11 December 2016 17:17 CST Created on Thursday, 10 November 2016 09:04 CST by cperrot

 #26296: Save Category: Error Save failed with the following error:

Closed
Latest post by kamastudio on Saturday, 26 November 2016 17:17 CST Created on Tuesday, 11 October 2016 10:06 CDT by kamastudio

 #26227: ATS not able to open new ticked

Closed
Latest post by KFL on Wednesday, 02 November 2016 18:20 CDT Created on Sunday, 02 October 2016 01:55 CDT by KFL

 #26220: 2.2.2 and dev versions not sending emails

Closed
Latest post by MOLEDesign on Wednesday, 02 November 2016 18:20 CDT Created on Friday, 30 September 2016 10:12 CDT by MOLEDesign

 #26194: Conservative Cache joomla always shows the same category for the type of menu link index.php?option=com_ats&view=Categories

Closed
Latest post by Teophile on Friday, 28 October 2016 17:20 CDT Created on Tuesday, 27 September 2016 05:41 CDT by Teophile

Still need support?

Login or Subscribe to submit a new ticket.

(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.