Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

December 2015

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


 #26176: ATS - Social buttons plugin / Tickets edition

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Latest post by arnaudlu on Friday, 21 October 2016 17:20 CDT Created on Wednesday, 21 September 2016 08:47 CDT by arnaudlu

 #26316: How to change the "pending" status name to "answered"

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Latest post by Ensigcom on Friday, 14 October 2016 10:28 CDT Created on Friday, 14 October 2016 09:20 CDT by Ensigcom

 #26191: Ticket Title as Topic Name

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Latest post by joomshopping on Friday, 07 October 2016 11:34 CDT Created on Tuesday, 27 September 2016 02:44 CDT by joomshopping

 #26235: Strings translation in French

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Latest post by arnaudlu on Monday, 03 October 2016 04:22 CDT Created on Monday, 03 October 2016 02:43 CDT by arnaudlu

 #26182: Delete : Avertissement You do not have a menu item pointing to the list all Akeeba Ticket System categories for the French (fr-FR) language. Ticket links may be broken until you add such a menu item.

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Latest post by tampe125 on Thursday, 22 September 2016 07:26 CDT Created on Thursday, 22 September 2016 04:53 CDT by Teophile

 #25929: Create new ticket by email

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Latest post by 4Bweb on Monday, 19 September 2016 17:20 CDT Created on Friday, 19 August 2016 11:00 CDT by 4Bweb

 #25927: Email on close

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Latest post by MOLEDesign on Sunday, 18 September 2016 17:20 CDT Created on Friday, 19 August 2016 07:59 CDT by MOLEDesign

 #25884: Show open Tickets in all categories

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Latest post by hyperx on Sunday, 11 September 2016 17:20 CDT Created on Friday, 12 August 2016 06:25 CDT by hyperx

 #25996: recaptcha?

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Latest post by tampe125 on Tuesday, 30 August 2016 02:20 CDT Created on Monday, 29 August 2016 09:33 CDT by mitchie

 #25991: what am I missing?

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Latest post by mitchie on Monday, 29 August 2016 09:31 CDT Created on Monday, 29 August 2016 07:14 CDT by mitchie

 #25667: Unpossible to see in components the akeeba ticket component even if founded on manage

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Latest post by drpeeling on Friday, 19 August 2016 17:20 CDT Created on Wednesday, 20 July 2016 05:35 CDT by drpeeling

 #25560: Not receiving email notifications after update to 2.2.0

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Latest post by sdmarshall73 on Thursday, 11 August 2016 17:20 CDT Created on Friday, 08 July 2016 08:04 CDT by sdmarshall73

 #25553: ATS not appearing in Component menu

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Latest post by Nick_Q on Sunday, 07 August 2016 17:20 CDT Created on Thursday, 07 July 2016 11:57 CDT by Nick_Q

 #25565: No email notification sent to staff since update to 2.2.0

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Latest post by rikoooo on Wednesday, 03 August 2016 03:41 CDT Created on Saturday, 09 July 2016 17:54 CDT by rikoooo

 #25721: Ticket System not displaying in admin panel

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Latest post by nicholas on Sunday, 31 July 2016 12:18 CDT Created on Monday, 25 July 2016 15:45 CDT by allenjj

 #25647: error 403

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Latest post by drpeeling on Wednesday, 20 July 2016 05:35 CDT Created on Monday, 18 July 2016 12:30 CDT by drpeeling

 #25635: Since upgrading to 2.2.0 Backend Ticket Creation no longer works.

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Latest post by nicholas on Tuesday, 19 July 2016 01:45 CDT Created on Sunday, 17 July 2016 20:50 CDT by zydanielson

 #25275: Prioritising tickets

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Latest post by waveywhite on Thursday, 30 June 2016 17:20 CDT Created on Tuesday, 31 May 2016 10:42 CDT by waveywhite

 #25164: Assign user to new ticket in admin

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Latest post by webemus on Thursday, 16 June 2016 17:20 CDT Created on Monday, 16 May 2016 05:36 CDT by webemus

 #24991: Updating from 1.6.1 to 2.x

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Latest post by weeblr on Sunday, 29 May 2016 17:20 CDT Created on Thursday, 21 April 2016 05:56 CDT by weeblr

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(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

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