Akeeba Ticket System User's Guide

Nicholas K. Dionysopoulos

AkeebaBackup.com

Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on-line at http://www.gnu.org/licenses/fdl.html.

Abstract

This book covers the use of the Akeeba Ticket System component which allows you to easily create a support ticket system area in your Joomla!™-powered web site.


Table of Contents

I. User's Guide
1. Introduction and installation
Introducing Akeeba Ticket System
Requirements and compatibility
Installing Akeeba Ticket System
Installing or manually updating the component
Install from URL
Upload and install.
Manual installation
Upgrading from Core to Professional
Automatic updates
Entering your Download ID
Requesting support and reporting bugs
Uninstallation
2. Overview and Quick Setup
Overview
Quick Setup
3. The Component
The Control Panel page
Options
Custom fields
Categories
Tickets
Editing a ticket
Canned Replies
Credits
Email Templates
Editing e-mail templates
E-mail Keys
Allowed variables in e-mails
Off-line schedule
Auto-replies
User tagging
Buckets
Guest tickets
The menu item types
Front-end ticket management for support staff
Customising the front-end layout
Custom module positions in the front-end
4. The plugins
The "ats" plugins
Akeeba Subscriptions integration
Alpha User Points integration
Automatically close old tickets
Automatic replies
Custom fields
Delete Manager Notes on ticket close / unpublish
EasySocial avatar integration
GeoLocation support
Gravatar integration
Fetch Email
GMail / G Suite Initial Configuration
Troubleshooting
Frequently asked questions
New post notification emails
Remove Obsolete Attachments
Social "Like" buttons
Joomla! User Groups integration
The ATS InstantReply plugins
Akeeba DocImport Articles
Akeeba Ticket System public tickets
The "finder" plugins
Akeeba Ticket System
The "search" plugins
Akeeba Ticket System
The "user" plugins
Akeeba Ticket System
Content - ATS Credits
sh404SEF plugin
Installer plugin
Other plugins
Action Log plugin
5. Automation and CRON scripts
CLI script for CRON jobs
URL for CRON jobs
CRON commands
II. Appendices
A. GNU Free Documentation License

 #27150: Reply by email not working with some email clients, due to invalid HTML

Closed
Latest post by weeblr on Friday, 17 February 2017 04:43 CST Created on Thursday, 16 February 2017 09:15 CST by weeblr

 #27153: cron

Closed
Latest post by nvcacademy on Thursday, 16 February 2017 17:12 CST Created on Thursday, 16 February 2017 17:11 CST by nvcacademy

 #26856: Bucket

Closed
Latest post by rivermedia on Sunday, 12 February 2017 17:17 CST Created on Monday, 09 January 2017 14:47 CST by rivermedia

 #27041: Strings translation in French

Closed
Latest post by arnaudlu on Tuesday, 07 February 2017 15:04 CST Created on Friday, 03 February 2017 10:48 CST by arnaudlu

 #26902: ATS - Social buttons plugin / Tickets edition

Closed
Latest post by arnaudlu on Monday, 06 February 2017 10:13 CST Created on Monday, 16 January 2017 07:21 CST by arnaudlu

 #26790: ATS select user

Closed
Latest post by rivermedia on Saturday, 21 January 2017 17:17 CST Created on Wednesday, 21 December 2016 12:02 CST by rivermedia

 #26701: Upload of zip file fails

Closed
Latest post by compstud on Sunday, 08 January 2017 17:17 CST Created on Friday, 09 December 2016 03:37 CST by compstud

 #26644: Tickets from non joomla users

Closed
Latest post by Lars Jensen on Saturday, 31 December 2016 17:17 CST Created on Thursday, 01 December 2016 07:12 CST by Lars Jensen

 #26556: ATS not displaying tickets correctly

Closed
Latest post by Nick_Q on Saturday, 17 December 2016 17:17 CST Created on Tuesday, 15 November 2016 09:38 CST by Nick_Q

 #26720: Assign Users to a Specific Organization

Closed
Latest post by syhussaini on Friday, 16 December 2016 07:02 CST Created on Tuesday, 13 December 2016 06:09 CST by syhussaini

 #26522: Not sending emails

Closed
Latest post by cperrot on Sunday, 11 December 2016 17:17 CST Created on Thursday, 10 November 2016 09:04 CST by cperrot

 #26296: Save Category: Error Save failed with the following error:

Closed
Latest post by user60711 on Saturday, 26 November 2016 17:17 CST Created on Tuesday, 11 October 2016 10:06 CDT by user60711

 #26227: ATS not able to open new ticked

Closed
Latest post by KFL on Wednesday, 02 November 2016 18:20 CDT Created on Sunday, 02 October 2016 01:55 CDT by KFL

 #26220: 2.2.2 and dev versions not sending emails

Closed
Latest post by MOLEDesign on Wednesday, 02 November 2016 18:20 CDT Created on Friday, 30 September 2016 10:12 CDT by MOLEDesign

 #26194: Conservative Cache joomla always shows the same category for the type of menu link index.php?option=com_ats&view=Categories

Closed
Latest post by Teophile on Friday, 28 October 2016 17:20 CDT Created on Tuesday, 27 September 2016 05:41 CDT by Teophile

 #26176: ATS - Social buttons plugin / Tickets edition

Closed
Latest post by arnaudlu on Friday, 21 October 2016 17:20 CDT Created on Wednesday, 21 September 2016 08:47 CDT by arnaudlu

 #26316: How to change the "pending" status name to "answered"

Closed
Latest post by user59299 on Friday, 14 October 2016 10:28 CDT Created on Friday, 14 October 2016 09:20 CDT by user59299

 #26191: Ticket Title as Topic Name

Closed
Latest post by joomshopping on Friday, 07 October 2016 11:34 CDT Created on Tuesday, 27 September 2016 02:44 CDT by joomshopping

 #26235: Strings translation in French

Closed
Latest post by arnaudlu on Monday, 03 October 2016 04:22 CDT Created on Monday, 03 October 2016 02:43 CDT by arnaudlu

 #26182: Delete : Avertissement You do not have a menu item pointing to the list all Akeeba Ticket System categories for the French (fr-FR) language. Ticket links may be broken until you add such a menu item.

Closed
Latest post by tampe125 on Thursday, 22 September 2016 07:26 CDT Created on Thursday, 22 September 2016 04:53 CDT by Teophile

Still need support?

Login or Subscribe to submit a new ticket.

(If filing a bug or you have a pre-sales request, please contact us directly.)

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.