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UNiTE, Remote CLI, eXtract Wizard

#3505 FTP Transport error:

Posted in ‘UNiTE and Remote CLI’
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Environment Information

PHP version
n/a
Tool
UNiTE
Tool version
n/a

Latest post by dlb on Wednesday, 15 July 2009 08:02 CDT

user6139
Hello all,
i got a problem with mine remote backup.

I use:
Joomla 1.5.11
Joomlapack 2.2
Joomlapack native tools 2009.3

Mine problem
[attachment=1:25tczp6z]

dlb
I'm not doing very well solving these problems this afternoon. :cry: I'll ask Nicholas to look at this one.

Dale


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user6139
thanks :( i hope he knows a solution!

Caserion

fgevic
Hello,

I have the same problem.
Please inform me when there is a solution.

Best Regards,

Felix

dlb
Nicholas is our lead programmer, there are very, very few problems with JoomlaPack that he can't fix. :D

Dale


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

nicholas
Akeeba Staff
Manager
I can't fix it, but you can! JPRemote only looks in the FTP directory you specify. This must be the directory where your backups are stored (JoomlaPack's output directory). I can't give you the correct answer because I do not know your FTP folder structure and if you have changed your output directory.

There is an easy way to find out. Download FileZilla, our FTP client of choice. Connect to your site and navigate to your backup output directory. Hint: If you have taken a backup, it will be in there, together with the joomlapack.log file. When you've found it, take a look right above the remote site's folder list. Copy that path to JPRemote's FTP settings, as the FTP initial directory. See the attachment ;) Bingo!

Note: Some hosts (I think there was one called BlueHosting, but I might be wrong) do not make the backup file available to FTP clients right after the backup. My guess is that they are running a virus-scanner against it. This means that even if you put the correct FTP initial directory in, the download might fail anyway. To counter this problem, it is possible to set the "Delay before download [seconds]" parameter of your site to something big, i.e. 300 to enforce a 5 minute delay between backup completion and attempt to download your backup file. Figuring out this value is not an exact science. My view is that it's best to use something large - 600 should be plenty! - to be on the safe side, if and only if you are perfectly sure that the FTP other connection parameters are correct.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user6139
Problem is i have 2 sites by the same provider
using exactly the same folder structure, only divergences is the domain name, one works the other one not???? remote keeps looking in the standard folder, this is not the folder configure in the remote client or in the backup client in the site???

nicholas
Akeeba Staff
Manager
JoomlaPack Remote looks in the folder you specify in the site configuration. Period. It has absolutely no way to guess, estimate, change or otherwise modify the FTP location it's looking for the file. It's 100% dumb, it looks where you instruct it to look. Just follow my advice and change the location in the Remote.

Also, make sure that your site's JoomlaPack output directory is actually set so that the backup archive is created where you think it's created.

It's very, very simple. Use FileZilla and find the directory where your latest backup is. YOU MUST SEE THE BACKUP FILE IN THERE. If the backup file is in there, just copy the FTP path you see in FileZilla into JPRemote's configuration for that site.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user6139
part 1/2

here are mine config settings using fillzila

fillzilla location
[attachment=2:3p3jo3pf]

user6139
part 2/2

and still i get this error, you see its the wrong location he is looking at

[attachment=0:2nqepcq1]

nicholas
Akeeba Staff
Manager
Does the Test button in the Download tab reports a successful connection? If it does, you might want to follow my advice on setting the "Delay before download [seconds]". You may also have to try the Active Mode.

This doesn't make any sense if it can connect when pressing the test button but not when it tries to download the backup. Another question. Can you download the backup file with FileZilla in binary mode? If you can't, it may have something to do with the FTP server that I just haven't thought of yet.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user6199
i had the same error message when i tried to have the backup file automatically downloaded by JP Remote.

setting "Delay before download [seconds]" to 600 solved the problem for me, just as suggested by nicholas.

thanks for the great software and the extremly good support in this forum!

juergen

nicholas
Akeeba Staff
Manager
I guess you are on one of those hosts which apparently put a time delay between file creation and making it available to FTP. BTW, which is your host? I think this is only happening with certain hosts very popular in Germany, or is it that only people from Germany report this issue? I don't know!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user6199
it's "[url:wlc4e5uk]http://www.united-domains.de/[/url]".
but I think I'll switch over to another one later.

nicholas
Akeeba Staff
Manager
Thank you! I'll keep that in mind next time I have such a case.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user6409
I got the notification too, when I was backing up my site. The back-up was completed and download started and it completed the hole process. However I didn't receive the message that everything was ok, me too got the 'FTP transport error'.

When I looked in the directory on my computer, the ZIP file was there, no errors.

So it looks everything worked, but the system gave a error. That's all...!

dlb
In the JP Remote setup screen, try entering a delay between the end of the backup and the beginning of the ftp download. This is the "Delay before download" field on the Downloads tab. A delay of 30 seconds worked for me, your server may require a different number.

Dale


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user2622
This did not work for me. I've changed the delay to 60, but I still get the transport error. The problem is not that the backup doesn't transfer, but rather it doesn't know that it finished transfering it. Here is the last few lines of the log:

[15/07 10:42:02] Got download progress signal: 4603871232 / 4603968905 bytes
[15/07 10:42:02] Got download progress signal: 4603904000 / 4603968905 bytes
[15/07 10:42:02] Got download progress signal: 4603936768 / 4603968905 bytes
[15/07 10:42:02] Got download progress signal: 4603968905 / 4603968905 bytes
[15/07 10:43:02] Download failed: Read timed out.
[15/07 10:43:46] Download failed: FTP transport error:

so is obvious that it finished transferring the complete backup.

attached is also a screenshot of the error

dlb
Nicholas should still be monitoring this thread, that's one he will have to look at.

Dale


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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