Support

Pre-sales

#23377 CMS Update

Posted in ‘Pre-sales and Account Questions’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by nicholas on Monday, 05 October 2015 15:09 CDT

Monday, 05 October 2015 14:48 CDT

bcsgroup

Hi I am using the CMS Update tool trying to upgrade from Joomla 3.4.3 to 3.4.4. I get this error.
An error occurred while installing the Joomla! package
Could not open /home/scoreaec/public_html/cache/index.html for writing.

Can you point me in the right direction to resolve?

I put this here because did not see a CMS Update ticket section.

Many Thanks
Dita

Monday, 05 October 2015 15:09 CDT

nicholas

Check the permissions of the cache directory and cache/index.html file. Or, better, use the FTP mode when updating the site.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!