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Pre-sales

#23938 Can't make new support ticket

Posted in ‘Pre-sales and Account Questions’
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Latest post by on Saturday, 16 January 2016 17:20 CST

Wednesday, 16 December 2015 11:42 CST

jbarkacs
 I'm trying to submit a support ticket for site restoration, but I keep getting a 403 error. I have a site that is backed up and i can't restore it. I've read tickets and docs, but I can't make a new backup as suggested because the site crashed.

Here is the application error:
#0 /home/hscindu/public_html/installation/framework/view/view.php(583): AView->loadAnyTemplate('main/default')
#1 /home/hscindu/public_html/installation/framework/view/view.php(532): AView->loadTemplate(NULL)
#2 /home/hscindu/public_html/installation/framework/controller/controller.php(565): AView->display()
#3 /home/hscindu/public_html/installation/framework/controller/controller.php(570): AController->display()
#4 /home/hscindu/public_html/installation/framework/controller/controller.php(527): AController->main()
#5 /home/hscindu/public_html/installation/framework/dispatcher/dispatcher.php(238): AController->execute('default')
#6 /home/hscindu/public_html/installation/framework/application/application.php(121): ADispatcher->dispatch()
#7 /home/hscindu/public_html/installation/index.php(50): AApplication->dispatch()
#8 {main}

Please advise.

Thursday, 17 December 2015 01:14 CST

nicholas
You seem to be missing some files. Here's what to do:

  • Start Kickstart on your site
  • When you see the "Run the Installation" button DO NOT click on it yet and do not close the window.
  • Download the attached angie-joomla.zip file.
  • Extract it on your computer.
  • Upload all extracted files into the installation directory on your site.
  • Now go back to your browser, click on the Run the Installation button and proceed with the restoration normally.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 17 December 2015 01:16 CST

nicholas
PS: Sorry for the late reply. Your ticket came minutes after I had logged off for the day. Due to its nature (someone had to read and understand the error trace) I was the only one who could answer it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 16 January 2016 17:20 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-01-16 17:20 CST

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