Support

Pre-sales

#29098 – Subscriptions

Posted in ‘Pre-sales and Account Questions’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Saturday, 03 February 2018 09:12 CST
Dear Sirs,
we have a support subscription and we would like to add an other subscription to our account, paying for it. Is it possible ?
We need this because we would like to give your support to our customer but the customer is not able to manage the subscription directly, so we would like to manage his subscription adding it to our account. If possible, we would add more subscriptions to our account in future.

As secondary info, is there a discount if we add subscription for our customers ?

Thanks in advance.
 
progettosl
Sunday, 04 February 2018 08:56 CST
I'm afraid that adding more than one subscriptions of the same type on the same user account is not possible. However, you can create multiple accounts on our site, each one having its own subscription information.

You need to first log out from our site, then go to the Subscribe page. Pick the subscription type and start filling in the subscription form. You need to use a username and email address different than the one you are already using on our site. Please remember that the invoice will be issued against the information you provide on this page. Also note that the payment information does not have to be the same as the invoicing information e.g. you can put your client's invoicing information to issue an invoice directly to your client but pay with your credit card or PayPal account.

I hope this information helps! If you have any further questions please do not hesitate to reply to this ticket on our site. We'll be happy to help you!


Nicholas K. Dionysopoulos

Lead Developer and Director



Greek: native

English: excellent

French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



nicholas
Tuesday, 13 February 2018 08:40 CST

Thanks for your answer. We have the following problem, our customers do not want to manage the accounts so we will have to do it and it would be really a problem to create an email address for every account. Is there a way to use the same email address for more than one account ?

Thanks in advance.
 
progettosl
Tuesday, 13 February 2018 08:56 CST
Reusing the email address is not possible. Every subscription is attached to a Joomla user created for it. Joomla requires a different email address for each user.

You do not have to create a new mailbox for each of your clients. A mail forwarder will work just fine. For example, you can have client1@example.com and client2@example.com forward the emails to clients@example.com or even example@gmail.com.

Also, if you have a GMail account, e.g. example@gmail.com, you can use addresses like example+client1@gmail.com, example+client2@gmail.com etc. They all route the email to the original email address. This also works if you are using Google Apps on your domain.

So my suggestion is to create a simple GMail account and use the +something trick in the email address to create a practically infinite number of unique email addresses which all route to the same GMail inbox.


Nicholas K. Dionysopoulos

Lead Developer and Director



Greek: native

English: excellent

French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



nicholas
Thursday, 15 March 2018 18:17 CDT
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
system
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.