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Pre-sales

#29526 – VAT on renew -> VAT number is not VIES registered ...

Posted in ‘Pre-sales and Account Questions’
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Sunday, 15 April 2018 10:18 CDT
Hello Nicholas,

when I try to renew an click under "My Subscriptions" ->"Renew" Button then my Company Invoicing Data from the past automatically fills in, thats great :-) ... but the system applies at VAT Number:

"VAT number is not VIES registered or the European Union VIES system is currently out of service."

I tryed different browsers and deleted cache, but stil it doenst change, can you help me out?
creative7
Sunday, 15 April 2018 10:48 CDT
The problem comes from Germany, not Akeeba or the EU. When I try to validate your VAT at http://ec.europa.eu/taxation_customs/vies/vatResponse.html I receive the error message "Member State service unavailable. Please re-submit your request later".

I guess you have to wait a bit. It's very likely that they are doing some kind of maintenance since it's a Sunday evening. If the VAT doesn't validate today you may have to retry tomorrow morning.


Nicholas K. Dionysopoulos

Lead Developer and Director



Greek: native

English: excellent

French: basic



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



nicholas
Sunday, 15 April 2018 11:01 CDT
Hello Nicholas,

thanks for your prompt response and the informations, oh okay I understand, I will try my luck tomorrow :-) ...
creative7
Wednesday, 16 May 2018 17:17 CDT
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