Support

Pre-sales

#29754 GDPR "irreversibly delete inactive user accounts"

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by on Sunday, 01 July 2018 17:17 CDT

Thursday, 31 May 2018 18:11 CDT

paulus103
Hi

I read your post on https://www.akeebabackup.com/news/1694-gdpr-and-akeeba.html
As we are in a similar position and have to decide what to do with inactive accounts

I just wondered how you decided on the 18 month period as in my research I can't find a reference to a time frame

I may be one of a few who read the whole page :)

Thanks
Paul

Friday, 01 June 2018 00:26 CDT

nicholas
GDPR calls for data minimization. One of the guidances they give is deleting inactive data. According to GDPR consultants that’s about six months after the data becomes irrelevant to your business.

We decided to have an ease-off period before we applied this draconian measure. So we start with an 18 month cutoff period. In September we will reduce it to 12. In January we’ll reduce it to 6. GDPR affords you that much leeway since you can claim business interests and that’s absolutely true; we don’t want to alienate our returning clients!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 01 June 2018 09:04 CDT

paulus103

Thanks Nick

Appreciate the information and explanation

Will talk to my boss regarding our site

Have a great weekend

Cheers
Paul

Friday, 01 June 2018 09:05 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 01 July 2018 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-07-01 17:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!