Support

Pre-sales

 #32174: Problem subscription

Closed
Latest post by svermassen on Monday, 20 January 2020 17:17 CST Created on Friday, 20 December 2019 09:31 CST by svermassen

 #32260: Restore with remote database

Pending
Latest post by nicholas on Monday, 13 January 2020 12:23 CST Created on Monday, 13 January 2020 10:20 CST by cbahiana

 #32258: Where to fill the VAT number for my account?

Pending
Latest post by nicholas on Monday, 13 January 2020 03:57 CST Created on Monday, 13 January 2020 03:19 CST by shemzone

 #32252: 2 Cancelled subscription - instead of 1

Pending
Latest post by nicholas on Saturday, 11 January 2020 08:11 CST Created on Saturday, 11 January 2020 02:51 CST by Pandabeer45

 #31881: Google shared drive backup

Closed
Latest post by komir on Friday, 22 November 2019 17:17 CST Created on Friday, 18 October 2019 03:56 CDT by komir

 #31868: Multiple accounts

Closed
Latest post by schohmik on Friday, 15 November 2019 17:17 CST Created on Tuesday, 15 October 2019 12:07 CDT by schohmik

 #31731: Possible to Preserve a Folder?

Closed
Latest post by Tuan on Wednesday, 09 October 2019 17:17 CDT Created on Saturday, 07 September 2019 14:42 CDT by Tuan

 #31691: change of company name

Closed
Latest post by info@extrasound.it on Sunday, 29 September 2019 17:17 CDT Created on Friday, 30 August 2019 08:59 CDT by info@extrasound.it

 #31802: Looing for a Wordpress package like ESSENTIALS (A. Bakup + Admintools) for joomla

Closed
Latest post by regiosites on Tuesday, 24 September 2019 11:28 CDT Created on Tuesday, 24 September 2019 11:09 CDT by regiosites

 #31768: LoginGuard installation warning, unclear how to proceed

Closed
Latest post by nicholas on Wednesday, 18 September 2019 02:30 CDT Created on Tuesday, 17 September 2019 14:40 CDT by Ch3vr0n

 #31556: Reccomendation

Closed
Latest post by Vitko on Tuesday, 20 August 2019 17:17 CDT Created on Sunday, 21 July 2019 03:22 CDT by Vitko

 #31464: Issue in the support area

Closed
Latest post by carcam on Monday, 22 July 2019 17:18 CDT Created on Wednesday, 19 June 2019 03:35 CDT by carcam

 #31136: Combine Joomla and WordPress in the same bundle?

Closed
Latest post by unidesign on Saturday, 20 April 2019 17:17 CDT Created on Thursday, 21 March 2019 07:26 CDT by unidesign

 #30907: wrong VAT on invoice

Closed
Latest post by idee-design on Tuesday, 12 March 2019 18:17 CDT Created on Sunday, 10 February 2019 05:09 CST by idee-design

 #30447: Problem with VIES

Closed
Latest post by makispan on Friday, 07 December 2018 17:17 CST Created on Wednesday, 07 November 2018 05:11 CST by makispan

 #30602: Akeeba Release System - what happened

Closed
Latest post by bom on Monday, 03 December 2018 15:36 CST Created on Tuesday, 27 November 2018 22:28 CST by bom

 #30093: Possible to secure Wordpress site with admintool?

Closed
Latest post by skyfranky on Saturday, 22 September 2018 17:17 CDT Created on Thursday, 23 August 2018 01:21 CDT by skyfranky

 #29970: cannot close Cookies Notification -

Closed
Latest post by cspgsl on Thursday, 16 August 2018 17:17 CDT Created on Tuesday, 17 July 2018 06:21 CDT by cspgsl

 #29915: new license

Closed
Latest post by Ludiek on Thursday, 02 August 2018 17:17 CDT Created on Tuesday, 03 July 2018 05:22 CDT by Ludiek

 #29864: GDPR/cookie notification

Closed
Latest post by baroen on Wednesday, 25 July 2018 17:17 CDT Created on Monday, 25 June 2018 04:12 CDT by baroen

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Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Upcoming unavailability: We will be closed December 23rd, 2019 19:00 to January 3rd, 2020 10:00 Cyprus timezone (EEST) due to the Holiday Season. You will not be able to file new support tickets or reply to existing ones.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

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