Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.3)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (latest)
Kickstart version used to extract the backup: (latest)

Description of my issue:

Hi,

I have had problems with my site and disk space.

I have the latest backup file, and a restore point which is 2 weeks after the backup file.

I manage to restore the backup file, but I cant restore the restorepoint backup file as it does not show in the list of files that I can restore

When I use kickstart, I can select the restorepoint file which is in my ROOT directory, Kickstart starts and then fails

Any suggestions much appreciated

Eddie

Thank you Nicholas for the update.

This seems a bit time consuming and you will need to make sure in the SQL section you do everything correct. BUT this will be worth a try if we cant get a site restore from the hosting company.

Thanks again for the help

Eddie

Hi Nicholas,

Does the eXtraxt wizard only do jps files as the file I have is a jpa file

restore-point-20120317-195404.jpa

Eddie