Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes (Troubleshooter)
Joomla! version: 1.5
PHP version: 5.2.6
MySQL version: (unknown)
Host: CCSites (really small hosting company)
Akeeba Backup version which took the backup: 2.3.3
Kickstart version used to extract the backup: 3.5.2

Description of my issue:
If I use the FTP file writing method, I get the following error during the first step of the restoration process: Could not upload installation/gpl.html

If I use the Direct method, I get this error: Could not open /var/www/vhosts/celebrate4health.com/httpdocs/installation/installer/jajax.php for writing.
The interesting thing in this case is that there is not jajax.php file created yet; the installation/installer directory has 755 permissions and I cannot change that because they were created by the "apache" user (rather than my FTP user. I'm asking the host to change all the permissions as you indicated in another trouble ticket (755 for directories and 644 for files) to see if that would help get past this.

Any ideas what I should check on/change?

Thanks a lot, Pavel

Well, that's what the client is using so that's what I'm working with. Believe me, I'm not happy about this either. I understand that back then they used Kickstart quite successfully to move the site from one server to another so perhaps if you could shoot me a Kickstart version that would work with the 2.3.3 JoomlaPack, that would give me a chance to restore it and then go ahead with upgrades (already convinced them it's a must ;-)
Thank you so much, P

Hi Nick, thank you for your response. I think we're actually saying the same thing and agreeing on the solution here, except I was hoping you could email me the older (2.3.x) Kickstart version as I can't find it in your downloads on this website.

Thank you. The older version of Kickstart did not work either - I get the same error message "cannot upload installation/gpl.html". Why in the world it would need to "upload" anything, is beyond me but oh well. I will need to get really creative now but in either case... thanks for your support.

Thank you again... Yes, in the meantime I used your nifty eXtract Wizard for my OS (Mac OS X 10.5) and then ftp'd the files on the server. The d/b was intact so it worked out this time ;-)
Thanks again for your support and please feel free to close the ticket.
Cheers, P