Support

Site Restoration

#13833 S3 Import port

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Tuesday, 13 November 2012 18:00 CST

Saturday, 13 October 2012 23:00 CDT

user69148
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.7
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: latest
Kickstart version used to extract the backup: 3.5.2

Description of my issue:
Hi Nicholas,

This is a follow-up for my private ticket (#13782). I think I have found out the cause of the issue - my firewall. That's the reason why the FTP denies you..because I didn't whitelist your IP. Sorry about that, there were so many things going on that I simply forgot.

So now I have another question - I have googled around and found that the S3 API (or something) uses port 443. Does Akeeba's import from S3 feature use this port? Can you tell me any other port(s) to open, if applicable?

Thank you!

Sunday, 14 October 2012 02:35 CDT

nicholas
When importing from S3 –and depending on your settings– we are using either port 80 or 443. It goes without saying that if your host does not allow connecting to your Amazon S3 bucket over port 80 or 443 then Amazon S3 export and import will, of course, not work. These are the only ports you need.

IMPORTANT: These are NOT the ports you have to open on YOUR server. If your host does not allow your site to contact Amazon S3 it means that it has a firewall which prevents outbound connections, i.e. connections from your server to S3. In this case you have to ask your host to allow your site to connect to Amazon S3 over ports 80 and 443.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 13 November 2012 18:00 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!