Support

Site Restoration

#15004 problem restoring, session write path...

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Tuesday, 12 February 2013 11:11 CST

user71583

So, I am running kickstart 3.6.0 to restore a site. And I am getting the "Your session write path and the installation directory are not writable" error, and I tried the simple things (changing permissions on the installation directory), so I suspect that the problem is in fact that the host doesn't support making the session write path writable.

What are my options at this point?

I fear that I can only do the manual restore? That sort of sounds like it sucks...Β 

nicholas
Akeeba Staff
Manager

The manual restoration is virtually never used. After Kickstart has extracted the archive and before clicking on the "Run the Installer" button use your FTP script to set the permissions of the installation directory to 0777. If the message appears again try to ignore it and continue nonetheless. In most cases that trick works after clicking the Next button two or three times.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user71583

So, what I tried, was extracting the archive, when it was finished, I went and did a chmod 0777 installation and verified.

I then pressed the "Run the Installer" and got a 500 server error.

Β 

Am I missing a step?

nicholas
Akeeba Staff
Manager

Oh, bollocks, your server won't allow you to access folders with too wide (0775 or 0777) permissions. OK, plan B.

Again after the extraction and before clicking the button do this:

  • Create an empty text file named storagedata.dat
  • Upload it into your installation directory
  • Give the installation/storagedata.dat file 0777 permissions

Now that will work.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user71583

And it did! Thanks a ton!

nicholas
Akeeba Staff
Manager

You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!