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Site Restoration

#25763 Can't Login after restore

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
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Backup Tool Version
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Kickstart version
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Latest post by on Wednesday, 31 August 2016 17:20 CDT

cwalters
 I am unable to login to my site following restoration. I am moving my site www.mysoulrebel.com from 1and1.com to Google Cloud. The live site is still active at www.mysoulrebel.com but I have restored the site at http://130.211.195.50/ on Google Cloud and am unable to login. I have tried removing .htaccess and a few other troubleshooting options but nothing is working. I can't login. Can you help ? Thanks.

tampe125
Akeeba Staff
Hello Chris,

what's the error message you are receiving?
Can you please check inside the configuration.php file the value of the following variables:

- live_site
- cookie_path
- cookie_domain

What's their value? Are they referencing the old domain?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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