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Site Restoration

#27025 restorwe

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by davem on Thursday, 02 February 2017 10:59 CST

Tuesday, 31 January 2017 20:42 CST

davem
 I am getting a 500 error ajax internal server error
I have done many restores, but this one got me.
I increased the size by 200% because it said size was a possible culprit, deleted all the files/folder from cpanel. used kickstart 5.0.0 after trying 5.2.1
Still same error.
Looking from Filezilla, it looks close to complete. Never got to the database part of restore.
Any help appreciated.
restoring would help a lot of lost time rebuilding

Tuesday, 31 January 2017 20:45 CST

davem
Shoukld have mentioned .htaccess was remove prior to restore.

Wednesday, 01 February 2017 01:00 CST

nicholas
Please refer to this troubleshooting page: https://www.akeebabackup.com/documentation/troubleshooter/kscantextract.html

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 February 2017 20:54 CST

davem
Issue resolved. was a botched comod ssl that was holding domain name hostage.
Namecheap helped resolve the problem after I found it.

Thursday, 02 February 2017 02:01 CST

nicholas
I am wondering how that issue caused a 500 Internal Server Error. Normally you shouldn't have been able to access your site at all, i.e. you would have never seen the Kickstart page. Was your site trying to redirect to HTTPS and your browser reported an error because of an expired SSL certificate? That's the only plausible explanation I can think of based on the information you provided.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 02 February 2017 10:59 CST

davem
It was not a browser error. It was a Angie error in the restore.
Once we got the domain clean, it all worked fine.
It was not a server error at all. Strictly domain issue.
How it was accomplished after domain was cleaned:
went to cpanel, installed joomla fresh, then went back to the site and did the install and overwrote the new files from the fresh install.


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