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Site Restoration

#27333 Upload problems after apparently clean installation

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Thursday, 13 April 2017 17:17 CDT

Tuesday, 14 March 2017 06:07 CDT

beechws
Getting lots of file permission errors after apparently clean installation (using FTP - direct wouldn't work on my client's host).

Can't upload media files or install/update plugins. Also getting database errors - but the site is up and running and we can change text.

Have moved the site from Fasthosts server to UK Servers.

Any ideas please?

Tuesday, 14 March 2017 08:32 CDT

dlb
Please enable the FTP layer inside the Joomla! Global Configuration screens. This will work around the situation where the FTP and web users are different on your server, causing file permission nightmares.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 14 March 2017 08:43 CDT

beechws
Thanks Dale. I'm using Wordpress. Can't see anywhere to do that in WP?

Tuesday, 14 March 2017 10:05 CDT

dlb
No, as far as I know there is no FTP layer in WordPress.

What exactly did you do for the restore? Did you upload the individual files via FTP, or the backup archive? Did you use Kickstart to extract the archive?

Do you have a php.ini file in the root of your site?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 14 March 2017 10:45 CDT

beechws
Thanks Dale I used kickstart.

Looks like it was actually a problem with the client's hosting account. They've switched it to a cloud server and it's working fine now! Sorry to waste your time but thanks for the replies.

Tuesday, 14 March 2017 10:49 CDT

dlb
You're welcome! I'm glad you got it working.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 13 April 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-04-13 17:17 CDT

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