Site Restoration

#27680 Error during extraction

Posted in ‘Site restoration’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version

n/a

CMS Type

Other

CMS Version

n/a

Backup Tool Version

n/a

Kickstart version

n/a

Latest post by on Sunday, 04 June 2017 17:17 CDT

Friday, 05 May 2017 01:57 CDT

jmgroud

Hello

I have this error message during my restoration :

"Une erreur est survenue
L'envoi de administrator/components/com_akeeba/View/Alice/tmpl/default.php est impossible"

I do all indicated in the documentation to try to solve this (disk space... using "FTP"...temp dir "kiktemp"... chmod 777 on "kiktemp")

What can i do ?
Jean-Marie

Le peu que je sais est occulté par le trop que je ne sais pas...

Friday, 05 May 2017 02:58 CDT

tampe125

Hello,

can you please try to set the following settings:
Minimum execution time: 5 seconds
Maximum execution time: 3 seconds

Yes, minimum is greater than maximum, that's not a typo. In this way the extraction process should be slower.

Does it successfully extract?
I suspect you could have some limits on the amount of files your process can create in a limited amount of time.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 04 June 2017 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2017-06-04 17:17 CDT

Support