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Site Restoration

#27781 domain/installation/index.php?view=database not found

Posted in ‘Site restoration’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by dlb on Thursday, 18 May 2017 08:14 CDT

davidanson
 I have successfully restored a backup .jpa file to a localhost on my laptop. Now trying to restore the site onto the host www.awarenesscounselling.ie having cleaned out the old site (long story) and having some strange behaviours.

The first ANGIE page displays OK but when I click next I get a page not found with the URL http://www.awarenesscounselling.ie/installation/index.php?view=database showing in the browser. This happened a number of times.

Just when starting to put this ticket together I tried again and this time the page displayed but when I clicked Next it just added # at the end of the URL without anything else happening - the progress bar in the address does not appear.

I have checked the knowledge base and looked for .htaccess as I thought this might be causing a problem but as it is a clean installation it is not in the root folder.

Altogether I am now rather stumped on what I can do as the database will not restore.

davidanson
FYI I have had to skip database restoration to bring the site back online. I think that the problems I was trying to overcome in the restore are related to the database so I have not been able to resolve the issues I was trying to fix with the restore.

dlb
You couldn't skip the database restoration, nothing on your site would work without the database information. If your site is operating, it is doing so with the old, pre-restore database data.

What you describe during the restore is very strange. Please check your site to see what version of PHP is running. The PHP version is frequently updated in the .htaccess file. Without that, it would drop back to your host's default version of PHP, some of them are too old to run Joomla!.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

davidanson
I only wiped out the site, I did not drop the database from the previous installation, hence it worked.

The restore process did not produce an .htaccess file - I saw comments in tickets that I searched to say that this is normal.

Now that I have been through a restore process (without the database being restored) I can now see a .htaccess file and will investigate further.

davidanson
Now that the .htaccess file is present in the root folder following the first attempt to restore, everything went well and the site is now fully restored.

Thanks for your help.

dlb
Kickstart renames the .htaccess file when it is extracted. It can interfere with the restore process in some circumstances. The .htaccess is restored in the cleanup step at the very end of the restore process.

I'm glad you got it working!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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