Support

Site Restoration

#28016 I am not authorised to view my old tickets

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Wednesday, 26 July 2017 17:17 CDT

UglyEoin
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

Sorry for submitting over the weekend, I do not expect a reply. I think you should allow people to submit tickets over the weekend or outside of working hours but make it clear you're not going to reply. Nobody begrudges you a weekend, and your support is excellent, but sometimes we are waiting a weekend and to have to wait until Monday to submit a ticket is unusual.

This ticket is about your own website so I am submitting it anyway. You can choose to ignore it completely if you wish.

When visiting an old ticket https://www.akeebabackup.com/support/pre-sales/10859-amazon-s3-has-disappeared.html I get a 403 not authorised to view this resource. It is a pre-sales question and I am a registered user so perhaps that is the reason. Not sure, just reporting it.

Thanks for the excellent product.

tampe125
Akeeba Staff
Hello Eoin,

it seems that your ticket has "lost" its category, that's why you can't find it.
I can see it's pretty old, did you need any info inside it?

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

UglyEoin
Nope, i found another ticket that helped me to resolve my issue I was just reporting it in case it was an issue for other users. Thanks for responding and the offer of help. Enjoy your day.

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!