Site Restoration

#28399 Restoring backups fail with errors

Posted in ‘Site restoration’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version

n/a

CMS Type

Other

CMS Version

n/a

Backup Tool Version

n/a

Kickstart version

n/a

Latest post by on Saturday, 07 October 2017 17:17 CDT

Thursday, 07 September 2017 06:02 CDT

maestroc

We recently moved to a new server. I am attempting to restore several backups via the normal akeeba interface (not through kickstart). When I do it starts the extraction and puts the installation folder into the root of the site folder but then stops on the angie screen with the following message:

HTTP Request Error
HTTP Status: 0 (error)
Internal status: error XHR
ReadyState: 0
Raw server response:

I have also noticed that automatic backups no longer seem to complete so obviously I need to tweak some php setting somewhere in the server configs. What are the recommended settings that might affect akeeba in this way?

I have attached the log from the last attempted auto backup. I don't know where the logs are for attempted restores.

Thursday, 07 September 2017 07:42 CDT

tampe125

Hello,

I suspect your host is killing the backup/restore process since it's using too many resources.
Please use the following settings:
Minimum execution time: 5 seconds
Maximum execution time: 3 seconds
Runtime bias: 50%

Yes, minimum is greater than maximum, that's not a typo. In this way the process will be slower and it will use fewer resources.

For the backup, you can change these settings inside the Configuration page, for the restoration you have to do something different. You'll have to use Kickstart and tweak the settings in the Advanced section; sadly the embedded restoration script hasn't the option to change the execution time.

Let me know if this does the trick.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 07 October 2017 17:17 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2017-10-07 17:17 CDT

Support