Support

Site Restoration

#28608 Blank admin page after restore

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by dlb on Thursday, 12 October 2017 16:39 CDT

IThypercube
Dear Support,

The admin page is blank after a site migration. Root folder is empty before migration and DB was newly created. Renaming .htaccess or htaccess.txt file does not help.

Page gives error:
Parse error: syntax error, unexpected '[' in /home/xxxxxx/public_html/test/plugins/quickicon/akeebabackup/akeebabackup.php on line 273

Thank you

dlb
Neither Akeeba Backup 5.6.0 nor Joomla!3.8.1 will run on PHP 5.3. You need to upgrade your PHP version.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

IThypercube
That confirms my suspicion, thank you for your fast and fantastic support.

dlb
You're welcome! Most hosts have multiple versions of PHP available that can be activated through the control panel or in .htaccess.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!