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Site Restoration

#29019 Kickstart does not start

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by GSommaruga on Monday, 22 January 2018 04:39 CST

GSommaruga
Kickstart doesn't start and I see only the screen in attach.

dlb
You shouldn't be seeing the JPS password prompt, Kickstart thinks this is an encrypted archive.

First, use the reload archives button. I don't have great confidence in that, but it is quick and easy.

Next, re-download the Kickstart archive and upload kickstart.php again. If the file has been damaged in transit, this will fix the problem. That would be very unusual, but it does happen from time to time.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

GSommaruga
I have 4 Joomla website.
I backed up from the old server and installed it in XAMPP where I tested them.
Now I'm doing the restore on the new server and all four give me the same problem.

The kickstart.php (ks.php) file on the server can be read with filezilla.
Same for the language file.

I did the transfer with filezilla twice (binary and auto).

Javascript is active, both in Chrome and in Firefox.

I tried with two Internet connections and with two PC, in Linux and Windows 10.

I tried in Chrome, Firefox, Chrome "Private".

I have also restored 4 Wordpress sites with BackupBuddy, without problems.

GSommaruga
I tried in a new VPS.

4 restore with the same error.

In the Chrome console I see:

Failed to load resource: the server responded with a status of 403 () jquery.min.js
Failed to load resource: the server responded with a status of 403 () json2.min.js
Uncaught ReferenceError: jQuery is not defined at jquery-ui.min.js:5 jquery-ui.min.js:5
Uncaught ReferenceError: $ is not defined at ks.php:688 ks.php:688

Furthermore I see in the console

ks.php:658 GET https://MYDOMAIN/jquery.min.js net::ERR_ABORTED
ks.php:659 GET https://MYDOMAIN/json2.min.js net::ERR_ABORTED
jquery-ui.min.js:5 Uncaught ReferenceError: jQuery is not defined at jquery-ui.min.js:5
(anonymous) @ jquery-ui.min.js:5
ks.php:688 Uncaught ReferenceError: $ is not defined at ks.php:688
(anonymous) @ ks.php:688

GSommaruga
Kickstart needs 777 right in the folder.
Solved!

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