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Site Restoration

#30565 Kickstart Error 500

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Sunday, 23 December 2018 17:17 CST

Friday, 23 November 2018 02:53 CST

wisma
Hi
i try to extract a akeebabackup with kickstart.
An error occurred
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server respons

I tried the workaround: set the minimum execution time to 7 seconds and the maximum to 10. If that still fails, try setting the minimum time to 7 seconds and the maximum to 3
with no efffect.

What should i try next.

thx 4 help

Friday, 23 November 2018 05:17 CST

tampe125
Hello,

usually when this happens it means that the host is blocking our requests because it's too large.
This means that the your only option is to extract the archive locally using Kickstart on a local webserver and then upload all the files using an FTP client.
Then you can visit yoursite.com/installation and start restoring your site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 23 December 2018 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-12-23 17:17 CST

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