Support

Site Restoration

#30967 Old Backup Restore

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by tampe125 on Tuesday, 19 February 2019 09:33 CST

Tuesday, 19 February 2019 07:55 CST

propolis
Hi,

I need to restore a backup that was made in Dec 2015.

I also have a kickstart.php around that time I am using.

The site restores but throws up some errors and when I try to run it I get the following:

Fatal error: Cannot use Joomla\String\String as String because 'String' is a special class name in /home/cyberpla/public_html/international/libraries/vendor/joomla/registry/src/Format/Json.php on line 12

During install I get errors as in the attachment

I need to get files out of the site that was customized at that time, hence the restoration.

Any help much appreciated

Eddie

Tuesday, 19 February 2019 08:35 CST

tampe125
Hello,

the problem is caused your PHP version which is too recent and has new reserved keywords, like the String one.
Please switch your PHP version to a older one (try PHP 5.6 to be on the safe side) and try again.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 19 February 2019 08:54 CST

propolis
Hi,

Thank you for quick update.

The site restored, but frontpage is not loading template / css correctly and administrator screen is a white screen.

Good news is that through my cpanel file manager I could get to the directory and pull of the customized files needed

Eddie
Edited by propolis on 2019-02-19 08:54 CST

Tuesday, 19 February 2019 09:02 CST

tampe125
Well, that's something good.
Do you need further assistance to get the full site working or you were just interested in those files?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 19 February 2019 09:08 CST

propolis
Hi,

Thank you for the help.

Just needed those file.

Please close the ticket

Eddie

Tuesday, 19 February 2019 09:33 CST

tampe125
You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!