#31517 – twice now i have restored a site to the same hosting and it does nothing at the cleanup stage

Posted in ‘Kickstart / Backup Restoration’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 09 July 2019 06:26 CDT
http://prntscr.com/ocklje

Wordpress restore
successful restore then sticks on the CLEANUP page...any ideas or can i cleanup manually?
Custom Fields
Joomla! version (in x.y.z format) wordpress
PHP version (in x.y.z format) 7.0
Akeeba Backup version (x.y.z format) 3.5.1
Kickstart version (x.y.z format) 6.0.1
pgypps
Tuesday, 09 July 2019 12:06 CDT
When the Cleanup step gets stuck it is usually caused by a permissions problem. At that point, it is easy to manually finish the restore process:
  1. Delete kickstart.php (and any language ini files that were copied along with it)
  2. Delete the backup archive
  3. Delete the folder /installation and its contents
  4. If there is an htaccess.bak file in the root of your site, rename it to .htaccess - the .htaccess file is renamed because it may interfere with the restore process
Now your restore process is complete.


Dale L. Brackin

Support Specialist



English: native



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



dlb
Tuesday, 09 July 2019 14:30 CDT
Thank you as always for a quick response.
pgypps
Tuesday, 09 July 2019 15:08 CDT
You're welcome!


Dale L. Brackin

Support Specialist



English: native



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



dlb
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