Support

Hi, I tried to move a WP site from one host to another. I am also changing domains. All goes well until I hit cleanup, and nothing happens. When I manually clean up, deleting the kickstart file, archive, and installation folder, I get the Internal Server error:
"The server encountered an internal error or misconfiguration and was unable to complete your request", and "Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

I've attached a screen shot of the file manager if that helps, and can forward you ftp access if needed too. Let me know if I can save this restoration. Thanks!

-Jason Roberts

URL: sharonpasterart.com

Jason,

Look at the .htaccess file in the root of your site. You're looking for something like an AddHandler line. These lines don't travel well from one host to another. If you find one, put a # in the beginning of the line to make it a comment.

If you don't see any likely suspects, just rename the .htaccess file (DON'T delete it). I don't think your site will work well without it, but if we get a different error message that means we're on to something.

Hi Dale,

So I found an AddHandler line (at the bottom of the htaccess text below) and commented it out with no change, then commented out the line after, no change, and then the whole <if define SSL> section, all with the same result as before. Then I changed the name of the file, and the home page did come up, but when trying to view any other page, I got a 404 page not found error.

Also, and not previously mentioned by me, the domain does have an SSL license assigned to it, but I did not indicate that during the restoration process. That is I didn't specify https in the new domain structure. Perhaps this is my problem, and I should try again?

Thanks for any additional guidance you can provide.

-Jason

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . index.php [L]
</IfModule>
# END WordPress
# php72-cgi enabler [domain has private ssl]
<IfDefine !SSL>
Action phpCGI /cgi-bin/php-cgi
</IfDefine>
# for PHP7-CGI
AddHandler php-cgi .php
Action php-cgi /cgi-bin/php-cgi
# for php and ssl
#<IfDefine SSL>
#AddHandler php-cgi .php
# Action php-cgi https://sharonpasterart.com/cgi-bin/php-cgi
#</IfDefine>

Let's comment out everything after # END WordPress.

I don't know what that stuff does but it looks like it may be host-specific.

The 404 without the .htaccess file is expected. It won't work completely without RewriteEngine On and RewriteBase /. But it does indicate that the .htaccess file is the source of the 500 error.

Hi Dale,

Yes, that did it, site is looking good. Thanks very much.

-Jason

You're welcome!

Dale,

Alas, one more issue:

I'm getting, on the akeeba admin page, the following:


Status Details
S001 Output directory unwritable

I tried placing [DEFAULT_OUTPUT] in the output directory field, with no effect. Should I add this (below, from akeeba documentation) to my .htaccess file? I believe permissions are all fine.

<IfModule !mod_authz_core.c>
Order deny,allow
Deny from all
</IfModule>
<IfModule mod_authz_core.c>
<RequireAll>
Require all denied
</RequireAll>
</IfModule>

Hi Dale, never mind, issue resolved. Once I deleted Akeeba Core and installed Akeeba Pro, issue resolved. Thanks again!

-Jason

I'm glad you got it working. I'm not sure what was wrong or why the reinstall fixed it.