Support

Hi,
i am trying copy a current website to my local computer. I have tried the following so many times I've lost count !!

I created the .jpa backup file using the free version of Akeeba back up and was having the problem described below, I then bought the pro version to see if this would help but I get exactly the same result.

When creating the backup the percentage always pauses at 74% for a long time but the folder names being backed up keep changing during this time. Ever since I started using Akeeba a few years ago, the backup has always paused for a long time at 74% and I assumed that this was okay as it does eventually finish.

My main problem now is that if I try to restore the backup to a folder on my local computer i get the error as shown on the attachment below.

i have tried changing some of the minimum/maximum execution times and time bias etc but I always get the exact same error as shown.

i would really appreciate your help to resolve this error please.

Many thanks
Bob

Bob,

The pause at 74% is normal. That is about where the files for your site are added to the backup archive. That can take a while. The percentage is showing you the number of steps completed, not necessarily the total time for the backup. There is no indication that there is a problem with that backup at this point.

Kickstart works by extracting the file into the root of your site, then moving it to its final destination. The error message suggests that it successfully extracted, but the move step failed. Are you extracting over an existing site (or a previous failed extraction) or is the a bare site? If the default.php file already exists on your local server, it could be that Kickstart just can't write over the existing file. If you have files on the site, delete them and start clean. Don't delete your archive or kickstart.php.

If the extraction still won't finish, try checking the "skip most errors" box on the Kickstart setup. We don't really want to skip files during the restore but this may give us an idea if this is a Kickstart problem or something in the local environment.

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