Support

I moved my hosting from Hostgator to A2 Hosting last month. This is the first new account I've created and my first Joomla 5 to install. So I have a lot of new variables for me.

Everything was going well, but soon after I installed Admin Tools, both the front and backend lost all its graphic interface -- everything is text-based.  (Only other extensions at this point is Akeeba Backup and JCE Editor. Still Casseiopia template -- nothing else done on the site.)

If I removed the .htaccess file, everything came back fine.  I went into Admin Tools and had an error: (Somewhere else along the line I saw that I added a "-" in the administrator URL, which I saw wasn't allowed, but it wouldn't let me change it.) Even with the .htaccess file removed, I can't recreate the file using the htaccess maker -- get this message:

500 Akeeba\Component\AdminTools\Administrator\Model\HtaccessmakerModel::extractHandler(): Argument #1 ($server_config) must be of type string, null given, called in /home/drsylviaregalla/public_html/administrator/components/com_admintools/src/View/Htaccessmaker/HtmlView.php on line 85

File <root>/administrator/components/com_admintools/src/Model/HtaccessmakerModel.php Line 125

In one of your previous answers, I saw something about the database collection collation needing to be _unicode_ci and I saw further down on the error page that mine is not.  You suggested that the best way to fix this was restoring a backup and forcing UTF8 (or something like that).

Database collation	utf8mb4_unicode_ci
Database connection collation	utf8mb4_0900_ai_ci

This is where I ran into problems with Akeeba Backup.  When I try to restore, I'm getting this error:

Could not open /home/drsylviaregalla/public_html/installation/extrainfo.json for writing. The folder permissions are 755 and the file permissions are 655.

Can you help me out please?

Thanks!

Thank you for the quick reply -- as usual!

I applied the Admin Tools update.  It did solve the error I got in the backend, but when I created the .htaccess file, the frontend is still text-based.  The backend was graphical, but there were issues with it. When I removed the .htacess file everything worked.

I also applied the Backup update.  I now did not get the permissions error, but did get this:

#0 /home/drsylviaregalla/public_html/installation/platform/models/joomlasetup.php(1014): substr()
#1 [internal function]: AngieModelJoomlaSetup->{closure}()
#2 /home/drsylviaregalla/public_html/installation/platform/models/joomlasetup.php(1013): array_map()
#3 /home/drsylviaregalla/public_html/installation/platform/models/joomlasetup.php(1183): AngieModelJoomlaSetup->updateAdminToolsAllowedDomains()
#4 /home/drsylviaregalla/public_html/installation/platform/models/joomlasetup.php(55): AngieModelJoomlaSetup->updateAdminToolsParams()
#5 /home/drsylviaregalla/public_html/installation/angie/controllers/base/setup.php(23): AngieModelJoomlaSetup->applySettings()
#6 /home/drsylviaregalla/public_html/installation/framework/controller/controller.php(511): AngieControllerBaseSetup->apply()
#7 /home/drsylviaregalla/public_html/installation/framework/dispatcher/dispatcher.php(264): AController->execute()
#8 /home/drsylviaregalla/public_html/installation/framework/application/application.php(177): ADispatcher->dispatch()
#9 /home/drsylviaregalla/public_html/installation/index.php(130): AApplication->dispatch()
#10 /home/drsylviaregalla/public_html/installation/index.php(245): mainLoop()
#11 {main}

I can no longer log into the backend -- it always trying to complete the restore.

I'm so early in this, I could start from scratch, but I would like to know if there is something I'm going to run into again first.

Thanks

Thank you!

Everything is working now. Once the restore worked, I then updated both Backup and Admin Tools and it solved the problems.  I wish I knew what I do wrong -- seems like every time I start a new site, I get tied up for hours with Admin Tools issues.  And, yes, believe me -- I spent hours yesterday trying to get through all the issues, reviewing the documentation and other support requests-- I don't submit support requests until I don't know what to do. I guess I know enough to make a mess, but not to be efficient.

Thank you for your help!

 

Thanks for the encouragement!  I feel bad for those handling it worse than me -- I can't imagine!!

Thanks again for your quick help getting me moving forward!

Have a good day!

Anne