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Akeeba Ticket System

This is the regular releases repository for Akeeba Ticket System, the ticket component by Akeeba Ltd which also powers our own support ticket system. Even though everyone can access the documentation, only subscribers to the AKEEBATICKETS, COMMERCE and DELUXE subscription levels can download the component.

Download translation files directly from our CDN page

Stable 1.4.1

Maturity:
Stable
Released on:
Monday, 10 March 2014 12:28
Viewed:
1018 times

This is a bugfix release, fixing high priority issues with the attachments. We recommend all of our users to upgrade.

IMPORTANT! This version requires PHP 5.3.5+, 5.4 (recommended) or 5.5 and Joomla! 2.5.6+ or 3.2.

PHP 5.3, 5.4 or 5.5 is required

This version requires PHP 5.3.5+, 5.4 (recommended) or 5.5. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Changelog

Bug fixes

  • [HIGH] Attachments are never shown when the private attachments option is selected
  • [HIGH] Attachments by support staff are not shown to the ticket owner when the private attachments option is selected
  • [LOW] Attachments header shown even when there are no attachment visible by the current user
  • [LOW] Prevent displaying the "Attachment" header if there are no attachments
  • [LOW] When an attachment upload fails the reason is not shown when using the AJAX reply method
  • [MEDIUM] Blank page or 400 error message after updating from 2.3.2 or lower using Live Update

Critical bugs and important changes

  • You can see public tickets in access-restricted categories if you know the ticket ID

Take me to the downloads for this version

Stable 1.4.0

Maturity:
Stable
Released on:
Sunday, 09 March 2014 13:43
Viewed:
147 times

This is a maintenance release, introducing minor new features and fixing some known issues. We recommend all of our users to upgrade.

IMPORTANT! This version requires PHP 5.3.5+, 5.4 (recommended) or 5.5 and Joomla! 2.5.6+ or 3.2.

PHP 5.3, 5.4 or 5.5 is required

This version requires PHP 5.3.5+, 5.4 (recommended) or 5.5. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Changelog

Bug fixes

  • [HIGH] Creating tickets by email was working erratically
  • [HIGH] Fixed error in frontend bucket view
  • [LOW] Radio box custom fields always showed a "- Select -" item despite your configuration
  • [LOW] The ats-auto-reply.php CLI script was not being installed
  • [LOW] When another user posts while you are replying you can't submit your reply without reloading the page

New features

  • InstantReply now shows suggestions from existing public tickets, not just DocImport categories
  • gh-61 Added sh404SEF plugin to create SEF url with that component

Miscellaneous changes

  • Now using the built-in Joomla! extensions updater instead of Live Update to deliver updates

Critical bugs and important changes

  • Installation errors for the Core release

Take me to the downloads for this version

Stable 1.3.2

Maturity:
Stable
Released on:
Saturday, 04 January 2014 04:07
Viewed:
1965 times

This is a maintenance release, introducing new features and fixing known issues. We recommend all of our users to upgrade. If you have trouble upgrading, please consult our troubleshooting instructions for February 2013 releases page.

IMPORTANT! This version requires PHP 5.3.5+ or 5.4 (recommended) and Joomla! 2.5.6+ or 3.2.

General information

If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.

Release highlights

Social "like" feature. By enabling the optional plugin your visitors can "like" and share your public tickets on social networks.

User tagging. Allows you to attach tags to users, visible only to your support staff. Very useful to mark users which require handling by a specific person or have known peculiarities in their account / setup which warrant a different treatment (e.g. people with customised installations, big client, etc).

Auto reply bot. Send automated replies to your users based on the support category, keywords in the ticket title / body, whether a human already replied, how much time has elapsed since the last reply, how many posts the user has already made in the ticket and whether there is an attachment.

Preview feature, allows you to preview the post before submitting it.

You can now add attachments using the "reply by email" and "new ticket by email" features.

PHP 5.3 or 5.4 is required

This version requires PHP 5.3.5+ or 5.4 (recommended). The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Changelog

Bug fixes

  • [LOW] CTRL-V/CMD-V used for the Preview feature conflicts with the Paste keybaord shortcut. Now using CTRL-P/CMD-V instead.

Critical bugs and important changes

  • The installation script throws a SQL error if the #__ats_usertags table already exists

Take me to the downloads for this version

Stable 1.3.1

Maturity:
Stable
Released on:
Friday, 27 December 2013 10:20
Viewed:
452 times

This is a maintenance release, introducing new features and fixing known issues. We recommend all of our users to upgrade. If you have trouble upgrading, please consult our troubleshooting instructions for February 2013 releases page.

IMPORTANT! This version requires PHP 5.3.5+ or 5.4 (recommended) and Joomla! 2.5.6+ or 3.2.

General information

If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.

Release highlights

Social "like" feature. By enabling the optional plugin your visitors can "like" and share your public tickets on social networks.

User tagging. Allows you to attach tags to users, visible only to your support staff. Very useful to mark users which require handling by a specific person or have known peculiarities in their account / setup which warrant a different treatment (e.g. people with customised installations, big client, etc).

Auto reply bot. Send automated replies to your users based on the support category, keywords in the ticket title / body, whether a human already replied, how much time has elapsed since the last reply, how many posts the user has already made in the ticket and whether there is an attachment.

Preview feature, allows you to preview the post before submitting it.

You can now add attachments using the "reply by email" and "new ticket by email" features.

PHP 5.3 or 5.4 is required

This version requires PHP 5.3.5+ or 5.4 (recommended). The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Changelog

Bug fixes

  • [HIGH] Javascript was broken in some areas of the front-end in Joomla! 2.5
  • [HIGH] Notification emails were sent to all managers in a category, not just the selected ones.
  • [HIGH] The CRON job for the reply by email feature would return "Application Instantiation Error" under Joomla! 3.x
  • [LOW] Off-line schedule settings were not saved
  • [LOW] Untranslated string COM_ATS_LBL_OFFLINESCHEDULE_SAVED after saving Off-line schedule settings
  • [MEDIUM] When the ticket system is off-line users are shown a message about not having enough credits instead of the off-line message.

New features

  • Auto reply bot. Send automatic replies to tickets based on preset criteria.
  • Preview feature allows you to preview the post before submitting it
  • Social "like" feature: visitors can "like" and share your public tickets on social networks
  • User tagging. Tag users, visible only to the support staff.
  • You can now add attachments using the "reply by email" and "new ticket by email" features

Miscellaneous changes

  • Renamed SQL updates folder from "update" to "updates"

Take me to the downloads for this version

Stable 1.3.0

Maturity:
Stable
Released on:
Thursday, 21 November 2013 08:11
Viewed:
1030 times

This is a features release, introducing new features and fixing known issues. We recommend all of our users to upgrade. If you have trouble upgrading, please consult our troubleshooting instructions for February 2013 releases page.

IMPORTANT! This version requires PHP 5.3.5+ or 5.4 (recommended) and Joomla! 2.5.6+ or 3.2.

General information

If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.

Release highlights

AJAX replies. This is something you may have seen on other sites, such as GitHub. When you type a reply it is instantly submitted and displayed on your screen without the need to reload the entire page. This new feature is enabled by default.

Canned replies and latest open tickets are now keyboard-aware. Select the item you want with the j/k keys, select it with ENTER. Useful for keyboard junkies – we know most developers will appreciate this!

Various display tweaks: the time spent per reply and in total on the ticket is shown in the front-end; a print view for tickets (visible only to managers); fitlers in the My Tickets view in the front-end; improved back-end layout for Joomla! 3.x.

You can now set multiple tickets as public / private from the back-end of the component. Useful if you have a handful of users who screwed up posting their tickets (yes, we know how often that happens).

There's a new custom field type, text area. This is useful for gathering information that normally doesn't fit into the main ticket text.

PHP 5.3 is required

This version requires PHP 5.3.5+ or 5.4 (recommended). The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Changelog

Bug fixes

  • [LOW] Ampersands, lower than and greater than signs appear incorrectly when using the BBcode [code] tag
  • [LOW] The Time column in the Tickets view was always blank
  • [LOW] The status selection dropdown in the front-end tickets page didn't have any effect
  • [LOW] You could not set the Enabled status of a custom field when creating it
  • [MEDIUM] If the ticket assignment changed, the time spent would be credited to the last assignee, not the support staff who had put in the time

New features

  • AJAX-powered ticket reply feature (enabled by default). A much faster way for your users and support staff to reply to tickets from the web.
  • Canned replies are now keyboard aware: select a canned reply with the j and k keys, expand it with the + key and use it pressing the ENTER key
  • Filters in the My Tickets view
  • Latest open tickets are now keyboard aware: select a ticket in the Latest Open page with the j and k keys, open it by pressing the ENTER key
  • Print view for tickets. Come in handy when a client requests a printout of the ticket to show to their boss. Note: only managers can see the print view; your clients will have to request you to provide a printout, they can't produce it themselves.
  • Text area custom field type with customisable row and column count
  • The time spent per reply is shown in the front-end
  • The total time spent and total amount of credits charged per ticket is shown in the front-end
  • You can now set multiple tickets as public / private from the back-end of the component

Miscellaneous changes

  • Improved back-end layout on Joomla! 3.x

Take me to the downloads for this version

Stable 1.2.4

Maturity:
Stable
Released on:
Monday, 30 September 2013 06:48
Viewed:
1433 times

This is a maintenance and bugfix release. We recommend all of our users to upgrade. If you have trouble upgrading, please consult our troubleshooting instructions for February 2013 releases page.

IMPORTANT! This version requires PHP 5.3 or 5.4 and Joomla! 2.5.6+, 3.1 or 3.2.

General information

If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.

PHP 5.3 is required

This version requires PHP 5.3 or 5.4. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Changelog

Bug fixes

  • [HIGH] Database error during installation on some versions of MySQL
  • [LOW] You were charged credits for tickets not created when the attachment failed to upload / wasn't supported
  • [MEDIUM] You could not reply to tickets from the back-end when you used the Edit toolbar button instead of clicking on the ticket's title

New features

  • Explain the 1-5 rating when closing a ticket

Take me to the downloads for this version

Stable 1.1.1

Maturity:
Stable
Released on:
Friday, 17 May 2013 09:50
Viewed:
1580 times

IMPORTANT! This version requires PHP 5.3 or later and Joomla! 2.5.6 or later. It won't install on PHP 5.2 or earlier, or Joomla! 2.5.0 up to and including 2.5.5. This version is compatible with Joomla! 2.5.6+ as well as Joomla! 3.0. Please read the release notes.

This is a hotfix release, addressing known issues in the previous version which could prevent users from installing or upgrading the component. We recommend that all of our users upgrade. If you have trouble upgrading, please consult our troubleshooting instructions for February 2013 releases page.

General information

If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.

PHP 5.3 is now required

This version requires PHP 5.3 or later. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Changelog

New features

  • Show the user's real (full) name to administrators in the front-end

Miscellaneous changes

  • Better layout for the assignment label in the front-end

Bug fixes

  • [HIGH] Installation error on Joomla! 3 if the (otherwise optional) Alpha User Points component wasn't installed
  • [HIGH] My Tickets view was not working
  • [HIGH] Staff assignment per ticket wouldn't work in the front-end ticket view
  • [HIGH] Staff assignment per ticket wouldn't work in the front-end tickets list in Joomla! 2.5
  • [HIGH] Ticket view was broken in Joomla! 3
  • [HIGH] Users could not edit their posts unless they were given the core.edit.own privilege

Take me to the downloads for this version

Stable 1.0.2

Maturity:
Stable
Released on:
Thursday, 14 March 2013 08:19
Viewed:
2167 times

IMPORTANT! This version requires PHP 5.3 or later and Joomla! 2.5.6 or later. It won't install on PHP 5.2 or earlier, or Joomla! 2.5.0 up to and including 2.5.5. This version is compatible with Joomla! 2.5.6+ as well as Joomla! 3.0. Please read the release notes.

This is a bugfix and maintenance release, addressing known issues in the previous version and adding new features. We recommend that all of our users upgrade. If you have trouble upgrading, please consult our troubleshooting instructions for February 2013 releases page.

General information

If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.

PHP 5.3 is now required

This version requires PHP 5.3 or later. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Changelog

New features

  • "Latest Open" view, shows the open tickets across all categories in the front-end
  • "Support Staff" privilege for individual categories, allowing you to create users which can manage only one specific category
  • Option to have a category default to Private tickets (default: create Public tickets unless the user specifies otherwise)
  • Scheduled off-line, allows you to set the ticket system off-line for new tickets and/or replies based on a schedule
  • Warn users when their Download ID is missing

Miscellaneous changes

  • Better language handling in the front-end when not using SEF URLs
  • Reduced key size in the #__ats_credittransactions table to cater for older versions of MySQL

Bug fixes

  • [HIGH] Internal server error on ancient versions of PHP 5.3 with broken late static binding implementations
  • [LOW] Canonical URL redirection causing problems when SEF is disabled
  • [LOW] Double post button on IE8
  • [LOW] Missing quote from categories model could cause no categories to be shown in the front-end
  • [MEDIUM] You could not create menu items pointing to specific categories

Take me to the downloads for this version