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Support Categories

Pre-sales, your account and anything not related to software support

Please use this section of our ticket system to file tickets about pre-sales questions, subscription upgrades / renewals, changes in your user account, or anything that is not related to software support.

Note: Software support requests from non-subscribers will regretfully not be replied as we do not offer free support. Software support requests from subscribers will be replied to, after they are moved to the correct category.

Akeeba Solo (standalone)

solo-64Support for Akeeba Solo (Standalone). This is the place to ask about issues regarding backing up your site with the standalone PHP application. If you have a question regarding the native WordPress plugin or Joomla! component please try the other categories below. Remember to attach a ZIP archive with your backup log file if you have a backup issue. Otherwise we won't be able to help you.

Akeeba Backup for WordPress

solo-48Support for Akeeba Backup for Wordpress. This is the place to ask about issues regarding backing up your WordPress site using the native WordPress plugin edition of Akeeba Backup. If you have a question regarding the standalone application or the native Joomla! component please try the other categories below. Remember to attach a ZIP archive with your backup log file if you have a backup issue. Otherwise we won't be able to help you.

Akeeba Backup

akeebabackup 128Support for Akeeba Backup. This is the place to ask about issues regarding backing up your site. If you have a question regarding restoring your site, please try the "Site Restoration" category. Remember to attach a ZIP archive with your backup log file if you have a backup issue. Otherwise we won't be able to help you.

Site restoration

combined packageHere's the place to ask about any site restoration issues. Please indicate if the archive can not extract, the archive extracted but can not continue with the restoration or your site restored but doesn't work properly so that we can better help you.

Admin Tools

admintools 128Submit your ticket in this category if it has to do with a feature of Admin Tools, our Swiss Army knife component with utilitarian and security functionality for Joomla! sites.

Akeeba Subscriptions

akeebasubs 128Request support for our subscription management component, Akeeba Subscriptions.

You can no longer purchase support for Akeeba Subscriptions. This support section is reserved for subscribers prior to November 3rd, 2013 and will be permanently removed on June 1st, 2014.

Akeeba Ticket System

ats 128Request support for our subscription management component, Akeeba Ticket System.

Akeeba Release System

ars 128Place your support requests on Akeeba Release System here. Please note that we most likely will not be able help you with local installations.

UNiTE, Remote CLI, CMS Update

taking notesSupport for our desktop utilities (eXtract Wizard and SiteDiff), our automated restoration script Akeeba UNiTE and our remote backup utility Remote CLI.

Akeeba DocImport

docimport-64Request support for Akeeba DocImport, our documentation component which automatically transforms DocBook XML books into cross-linked HTML articles.