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(If filing a bug or you have a pre-sales request, please contact us directly.)
Unavailability: Our company will be closed December 22nd, 2017 19:00 EET to December 28th, 2017 09:00 EET due to Christmas holidays. Furthermore, we will be closed December 29th, 2017 19:00 EET to January 3rd, 2018 09:00 EET due to New Year's holidays. During that time our support will be closed for new tickets and replies. Thank you for your understanding and Happy Holidays!
Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. We cannot respond to tickets outside of our working hours.
Support policy: Read the complete support policy which is part of our Terms of Service. We kindly remind our subscribers that they have already explicitly and unconditionally accepted the Terms of Service.