Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.
Support policy: Read the complete support policy which is part of our Terms of Service. We kindly remind our subscribers that they have already explicitly and unconditionally accepted the Terms of Service.