Support

Admin Tools

#16863 I have installed Easy Blog, but admin tools keeps blocking my ip

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by user60737 on Wednesday, 24 July 2013 12:26 CDT

user60737
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:
Hi,
I have installed Easy Blog, but admin tools keeps blocking my ip and the owners ip, have you any ideas as to why.
Regards
Dave

nicholas
Akeeba Staff
Manager
First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user60737
Hi Nicholas,
2013-07-24 16:24:05 79.186.56.122 DFIShield http://www.unitymassage.com.au/index.php?option=com_easyblog&lang=none&Itemid=593

nicholas
Akeeba Staff
Manager
Go to Web Application Firewal, WAF Exceptions (not Security Exceptions Log!) and click on the New button. Leave all fields blank except the Component. In there type:
com_easyblog
and click on Save & Close.

You may have to delete the entries in the Security Exceptions Log and the Automatic IP Ban Administration page as well.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user60737
Okay Thanks,
I will give it some time to test it, would it make a difference if i was logging into the easy blog from the joomla login instead of the easy blog login
Regards
Dave

nicholas
Akeeba Staff
Manager
It shouldn't make any difference

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user60737
Okay thanks i will wait and see how it goes,
Regards
Dave

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!