Support

Admin Tools

#17118 Password Protect Administrator

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Monday, 19 August 2013 08:03 CDT

user78057
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.14
PHP version: 5.3.24
MySQL version: 5.0.96
Host: Go Daddy
Admin Tools version: 2.5.6

Description of my issue:

Using Password Protect Administrator I get the pre Enter Username and Password screen before going to the Joomla Administrator log in. All normal so far. The problem is I have to enter my Password Protect Administrator Username and Password twice before I get to the Administrator screen. It took me awhile to figure this out as I thought I was entering my info incorrectly.

nicholas
Akeeba Staff
Manager
This actually depends on your browser and your server. There is no PHP code involved in this authentication. Most likely cause: you are trying to enter your site without www e.g. example.com and you have non-www to www redirection set up (or the opposite, trying to login to www.example.com and having the www to non-www redirection set up).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!