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Admin Tools

#17174 Unistalling Admin Tools - fatal error

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by user76196 on Wednesday, 21 August 2013 08:34 CDT

Wednesday, 21 August 2013 06:54 CDT

user76196
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown) 2.5.14
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Admin Tools version: (unknown)

Description of my issue:

I have tried to uninstall Admin Tools from a site and I am now receiving a fatal error for the admin area:

Warning: require_once(/home/xxxxxxxx/public_html/administrator/components/com_admintools/models/storage.php) [function.require-once]: failed to open stream: No such file or directory in /home/xxxxxxxx/public_html/plugins/quickicon/atoolsjupdatecheck/atoolsjupdatecheck.php on line 117

Fatal error: require_once() [function.require]: Failed opening required '/home/xxxxxxxx/public_html/administrator/components/com_admintools/models/storage.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/xxxxxxxx/public_html/plugins/quickicon/atoolsjupdatecheck/atoolsjupdatecheck.php on line 117


Can you please advise asap!
Many thanks

Wednesday, 21 August 2013 08:19 CDT

tampe125
Hello Zena,

to fix the issue you should rename the file in atoolsjupdatecheck.php.bak using FTP
This will grant you access to the backend.
Then go inside the plugin manager and disable the plugin named Quick Icon.
Then rename again the file in atoolsjupdatecheck.php
Finally, uninstall it without any problem.

By the way, do you remember the Admin Tools version you were using?
I'll open an issue right now to check if everything is ok.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 21 August 2013 08:33 CDT

user76196
Thanks very much, please could you let me know where the file is located? I had tried following the uninstall details here for manual uninstallation so the directories listed (ie not 1.5 or 1.7) have been removed
https://www.akeebabackup.com/home/news/56-releases/1484-admin-tools-2-2-10.html
Just checked on another site and the version I have is:
Installed version 2.5.6
Latest version 2.5.6
Latest release date 2013-06-28

Wednesday, 21 August 2013 08:34 CDT

user76196
Apologies - file now located

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