Support

Admin Tools

#17238 Redirect URL

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by tampe125 on Thursday, 29 August 2013 08:39 CDT

nfm
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (3.1.5)
PHP version: (5.4.17)
MySQL version: (5.5.32-cll)
Host: Vidahost
Admin Tools version: (2.5.6)
No 3rd party redirect tools installed
Using your Admin Tools generated .htaccess file attached

Description of my issue:
I have added 2 redirects for /home and /news for www.nfm.org.uk as these are used widely across many partner sites for some reason. I followed the instructions on your site and double checked them but I still get the 500 Internal Server page.

e.g. http://www.nfm,org.uk/home should redirect to our home page so I added /home in the first field and http://www.nfm,org.uk in the second. I checked that the rule is published.

Have I missed something?

tampe125
Akeeba Staff
Hello,

please can you check if the live_site variable inside your configuration.php file is empty?
If so, add your site URL ie http://www.example.com

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nfm
Hi, thanks for the quick response. I have edited the configuration.php as suggested but there is no change. I am still getting 500 error.

One step I have noticed that I missed was to enable "Use URL rewriting". I tried this and got a 500 error on anything other than the home page even after rebuilding the .htaccess file.

tampe125
Akeeba Staff
Inside the htaccess Maker view please toggle the option Follow symlinks.
Any changes?

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nfm
Tried your suggestion - no difference to last status above.

tampe125
Akeeba Staff
I was going to check your site again, but my antivirus blocked me.
I think you should take a look at what is happening...

However, if you can't even use standard Joomla htaccess file, you should contact your host and ask him if they have enabled the mod_rewrite module.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!