Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? the htaccess pages
Joomla! version: 2.5.14
PHP version: 5.3
MySQL version: (unknown)
Host: siteground
Admin Tools version: 2.5.6

Description of my issue: some viewers are getting a 404 category not found error, especially the /aboutus/faculty menu item. This item is from WorkForce.
I added components/com_workforce to the allow direct access including php files to the htaccess maker, but that did not resolve the issue
I personally do not have a problem with this page, but my ip is a never block in the firewall setup. I have set the clients ip to never block, but that did not resolve the issue.
any help would be appreciated.

the site is www.cbcslions.com

thanks
Neil

yes, this is a puzzle to me. I do not have problems accessing, and neither does my partner at another ip. Siteground didn't have access problems either. There are at least 2 ip's in Florida that are having a problem.

I have the exception log on, but no errors are being recorded from the problem ip's. I am getting the following message from the siteground log: 174.228.192.94 - - [28/Aug/2013:11:00:09 -0500] "GET /aboutus/faculty HTTP/1.1" 404 1746 "http://www.cbcslions.com/" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0)"

The only redirect is non-www to www within Admin Tools.

ok, thanks