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Admin Tools

#18238 Admin Tools and email contact on the front end

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 25 December 2013 18:00 CST

Thursday, 21 November 2013 07:53 CST

MIKE69
 Hello,

Just to double check.

I have an issue with my e-mail contact form on the front end. When I send a message from the front end I do not receive it in my mail box (MS Office).

The free extension I use is called "rapid contact". it used to work some weeks ago.

I was wondering if this could come from Admin Tool. I do not think as I run the following check :
1 - cancel Admin Tools Password
2 - go back to the front end and send a mail
=> nothing received.
3 - put the log and password back on.

Could you please confirm that Admin Tool cannot have an impact on this kind of device ?

Thanks in advance

Hervé

Thursday, 21 November 2013 08:45 CST

nicholas
Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and I can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log and go to the last page. The last log entry should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that I can help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 21 November 2013 12:31 CST

MIKE69
Good evening Nicholas,

Thanks for your message.

I run the two first steps and nothing change to the problem.

Then just after having dealt with .htaccess I suddenly decided to move from my current host to Siteground. They are installing the files thanks to the Akeeba backup I did.

I will check my e-mail issue tomorrow.

Thanks again for your support.

Best regards

Hervé

Monday, 25 November 2013 09:02 CST

MIKE69
Hello,

Just a quick word. Everything is fine with sending emails from my site.

The problem was not coming from admin tool.

Thanks for your support


Monday, 25 November 2013 11:00 CST

nicholas
You're welcome! I was pretty sure the problem was related to a third party extension or your host, but I wanted to be sure. Moving to a great host, like SiteGround, is very often the best fix for strange issues. I'm glad you did that move and I can only wish that more people would do that. It's actually better for everyone: a good host costs marginally less, but requires far less troubleshooting time. When you factor everything in, the good host's total cost is lower than a mediocre host :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 December 2013 18:00 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2013-12-25 18:00 CST

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