Support

Admin Tools

#18896 Can't Update the GeoLite2 Country database

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by tampe125 on Thursday, 23 January 2014 08:26 CST

user76541
 Hi,

I have update to admin tools Admin Tools pro 2.6.1. I installed the plugin you mentioned but I Can't Update the GeoLite2 Country database. I am working on a local server and it says:
Failed deleting GeoLite2-Country.mmdb
PLG_SYSTEM_AKGEOIP_ERR_CANTDELETEOLD
What should I do ?
thanks

tampe125
Akeeba Staff
Hello Pierre,

it seems you have a permission issue on your server.
Please turn on the FTP layer inside your Joomla configuration

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user76541
Sorry , but I did not mention that I am using wampserver on a local machine. Does it still make sense to turn on ftp layer ?

tampe125
Akeeba Staff
Are you using a Mac or Linux machine?
However we can't provide support to local installations, since in this situations we have to connect and take a look.
Moreover on local installation there could be a billion of things that could conflict each other.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!