Support

Admin Tools

#19217 Update Email

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by dlb on Monday, 17 February 2014 15:48 CST

user76183
The emails that I have been getting from my site telling me to upgrade are out of date. Here is an email that I received today 2/17/14::

===========================================================================
UPDATE INFORMATION
===========================================================================

Your site has determined that there is an updated version of Joomla!
available for download.

nJoomla! version currently installed: 2.5.18
Joomla! version available for installation: 2.5.16

---

Why does Admin Tools essentially want me to downgrade? Am I missing something?

--Sam

dlb
Sam,

I'm a little confused, it has been some time since Admin Tools had the Joomla! update feature. I know it does not exist in 2.6.0. There is a new component, CMS Update, that takes over where the Admin Tools plugin left off. Is it CMS Update or Joomla! itself that is giving you the wrong information?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user76183
The full email I received is pasted below. The reason I am posting to this forum is because the email says, "If you are the person who built or manages your website, please note that you
activated the update email notification feature during Admin Tools' first run,
by clicking on a check box with a clear explanation of how this feature works
printed under it."

I find these email's very useful, I don't want to disable the feature all together. I just need the feature to be accurate.

-----

===========================================================================
UPDATE INFORMATION
===========================================================================

Your site has determined that there is an updated version of Joomla!
available for download.

nJoomla! version currently installed: 2.5.18
Joomla! version available for installation: 2.5.16

This email is sent to you by your site to remind you of this fact. The authors
of Joomla! (Open Source Matters) or Admin Tools (Akeeba Ltd) will not contact
you about available updates of Joomla!.

===========================================================================
UPDATE INSTRUCTIONS
===========================================================================

To install the update on <deleted for this forum posted> please click the following link. (If the URL
is not a link, simply copy & paste it to your browser).

Update link: <deleted for this forum post>

This one-time use link, valid for 24 hours, will automatically log you in to
your site, <deleted for this forum post>, and perform the update automatically.

===========================================================================
WHY AM I RECEIVING THIS EMAIL?
===========================================================================

This email has been automatically sent by a plugin you, or the person who built
or manages your site, has installed and explicitly activated. This plugin looks
for updated versions of Joomla! and sends an email notification to all Super
Users. You will receive several similar emails from your site, up to 6 times
per day, until you either update the software or disable these emails.

To disable these emails, please unpublish the 'System - Joomla! Update Email'
plugin in the Plugin Manager on your site.

If you do not understand what this means, please do not contact the authors of
Joomla! or Admin Tools. They are NOT sending you this email and they cannot
help you. Instead, please contact the person who built or manages your site.

If you are the person who built or manages your website, please note that you
activated the update email notification feature during Admin Tools' first run,
by clicking on a check box with a clear explanation of how this feature works
printed under it.

===========================================================================
WHO SENT ME THIS EMAIL?
===========================================================================

This email is sent to you by your own site, <delete for this forum post>

dlb
That is coming from the Joomla! Core notification. Sometimes the version gets stuck. You can press the update button, then in the Options settings, change to the Short Term Support setting, save and close. You should see the 3.2 update versions now. Go back in and change to Long Term Support, save and close. It should now tell you that you're up to date. Changing the setting in Options forces an update to the stored version so that should fix the problem.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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